Title: Confirmation E-Mail does not work
Last modified: October 30, 2023

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# Confirmation E-Mail does not work

 *  [shana321](https://wordpress.org/support/users/shana321/)
 * (@shana321)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/confirmation-e-mail-does-not-work/)
 * Hey!
 * I wanted to confirm m e-mail Adress, but the redirect Mail does not work, so 
   i cant log in anymore.
 * Whenever i click on the confirmation E-Mail I get redirected to a white site 
   with the WordPress Logo and nothing else happens.
 * I cleared my Cache and Cookies and even tried it on Firefox but it still does
   not work.
 * Best regards,
 * Shana

Viewing 1 replies (of 1 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/confirmation-e-mail-does-not-work/#post-17162431)
 * A plain white screen means that PHP crashed, usually due to a function conflict
   introduced by a plugin or your theme.
 * Try [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/themes/
   and rename the directory of your currently active theme. Hopefully, this will
   force the default theme to activate and rule out a theme-specific issue (theme
   functions can interfere like plugins).

Viewing 1 replies (of 1 total)

The topic ‘Confirmation E-Mail does not work’ is closed to new replies.

## Tags

 * [e-mail](https://wordpress.org/support/topic-tag/e-mail/)
 * [log-in](https://wordpress.org/support/topic-tag/log-in/)
 * [Registration](https://wordpress.org/support/topic-tag/registration/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/confirmation-e-mail-does-not-work/#post-17162431)
 * Status: not resolved

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