Support » Plugin: Contact Form 7 » Confirm email problems, addresses do match.

  • Resolved Silhouettist

    (@silhouettist)


    Since I last updated Contact Form 7 my contact form stopped working. Anybody who tries to send the form gets an error saying the emil addresses don’t match, even when they do. I’m not seeing any validation errors in the admin panel. What can be going wrong?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins do you use?

    Thread Starter Silhouettist

    (@silhouettist)

    Do you mean plugins on my Contact page, or on the whole website? If the latter, should I send a screenshot of the list? It’s quite long.

    Thread Starter Silhouettist

    (@silhouettist)

    Actually not so long when I looked again. Here is the complete list, including inactive ones (which I guess I should delete):

    Advanced Custom Fields
    Akismet Anti-Spam
    Blogger Importer (inactive)
    Categories to Tags Converter Importer (inactive)
    Contact Form 7
    Duplicate Post
    Fluid Video Embeds (inactive)
    Gestures by errnio (inactive)
    Hello Dolly
    inception2 Cookie Law (inactive)
    Options Framework
    Pin It Button for Pinterest
    Pinterest Verify
    Really Simple CAPTCHA
    Redirection
    Simple Page Ordering
    TinyMCE Advanced
    Vanilla Bean – Icon Setter (inactive)
    WebAsYouGo Custom Shortcodes
    WP Smush
    WP-Menu (inactive)
    Toast SEO

    • This reply was modified 4 years, 1 month ago by Silhouettist.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Okay. Try switching theme to the default one (twentyseventeen).

    Thread Starter Silhouettist

    (@silhouettist)

    I’ve done that. Same result I’m afraid.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Then try deactivating all other plugins.

    Thread Starter Silhouettist

    (@silhouettist)

    I think we’re getting there. I deactivated all the plugins and got the same result. I then noticed that, although the error message was saying:
    “Validation error: perhaps the email addressees don’t match?”
    Actually, a radio list at the bottom of my form also had a message in red saying
    “please fill in the required field”
    This radio list is not supposed to be a required field, so I hadn’t checked a button.
    I did so, and the message sent.
    I then reactivated all the plugins that were active before and repeated the test. The same thing happened (message sent OK once I checked one of the radio buttons).
    I then tested it with two different email addresses and the message still sent OK!
    I then reactivated my original theme, and this time the message would not send, even with a radio buttons checked.
    I assume this means that the latest version of your form is not compatible with my website theme, is that correct?
    This is a shame as the theme is a custom theme designed by a web designer!
    I’m also left with the problem that the confirm-email field doesn’t work (i.e.: the message send whether or not the emails match).

    Thread Starter Silhouettist

    (@silhouettist)

    Is is possible to reinstall an earlier version of Contact Form 7? The version before your most recent update seemed to be compatible with my website theme.

Viewing 8 replies - 1 through 8 (of 8 total)
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