Title: Configuration panel not loading
Last modified: November 21, 2019

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# Configuration panel not loading

 *  Resolved [nrsoft](https://wordpress.org/support/users/nrsoft/)
 * (@nrsoft)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/configuration-panel-not-loading/)
 * Hi,
 * I have an issue with the configuration panel (accessed from Appearance > Email
   Templates) loading for a few seconds and then reverting back to the theme configuration
   panel, which makes impossible to access the various email configuration.
 * I have a feeling it comes from WPML as when I inspect the URL calls the first
   one loads correctly the Email templates panel
 * `https://www.mydomain.com/wp-admin/customize.php?url=https%3A%2F%2Fwww.mydomain.
   com%2F%3Fmailtpl_display%3Dtrue&return=https%3A%2F%2Fwww.mydomain.com%2Fwp-admin%
   2F&mailtpl_display=true`
 * and then a second call follows immediately and loads the theme customization 
   panel with the language prefix
 * `https://www.mydomain.com/en/?customize_changeset_uuid=ac93f731-d612-44cf-8a70-
   df70e6586c96&customize_theme=divi-child&customize_messenger_channel=preview-0`
 * Is there any known issue with WPML or any configuration that should be made to
   make it work?
 * Thanks for your help
    Nicolas
    -  This topic was modified 6 years, 6 months ago by [nrsoft](https://wordpress.org/support/users/nrsoft/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * (@gonzalesc)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/configuration-panel-not-loading/#post-12163954)
 * Hi,
    I installed WPML to test but it works. The link goes to customize correctly.
 * Some information additional to I can simulate it in my local?
 * Regards
 *  Thread Starter [nrsoft](https://wordpress.org/support/users/nrsoft/)
 * (@nrsoft)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/configuration-panel-not-loading/#post-12164095)
 * Hi [@gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * Thanks for your answer. Would it help if I give you a temporary admin access 
   to one of the development website I have the issue on?
 * Regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Configuration panel not loading’ is closed to new replies.

 * ![](https://ps.w.org/email-templates/assets/icon-256x256.gif?rev=2891165)
 * [Email Templates Customizer and Designer for WordPress and WooCommerce](https://wordpress.org/plugins/email-templates/)
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 * 2 replies
 * 2 participants
 * Last reply from: [nrsoft](https://wordpress.org/support/users/nrsoft/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/configuration-panel-not-loading/#post-12164095)
 * Status: resolved