Title: Configuration missing
Last modified: November 19, 2022

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# Configuration missing

 *  Resolved [chreller](https://wordpress.org/support/users/chreller/)
 * (@chreller)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/)
 * Hi,
 * I have been using this plugin with success, but I needed to change the settings
   after changing mail provider..
 * I changed the settings, and enabled the encryption of password, and after this,
   the settings are completely gone from the administration page. The three sheets
   for settings, additional settings and test mail are completely empty.
 * I have tried to uninstall the plugin and reinstall, but it is the same. I cannot
   see nor change the settings anymore..
 * I hope you can help, thanks

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/#post-16217418)
 * Hi, do you know what has changed in your site or server prior to this issue?
 * Thank you.
 *  Thread Starter [chreller](https://wordpress.org/support/users/chreller/)
 * (@chreller)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/#post-16220507)
 * Thanks for answering.
 * I changed the configuration for the SMTP host, Username and password.
    Afterwards
   I checked the encrypt password, and saved the changes.. After this the configuration
   is completely gone. I cannot change anything anymore and the test e-mail is also
   completely empty.
 * I tried to deactivate and delete the plugin, and afterwards reinstall it, but
   the configuration is still gone..
 * Thanks.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/#post-16221628)
 * Hi, can you carry out the following steps. Disable all other plugins, then carry
   out a test by entering and saving the settings in our plugin. If it works, then
   you know there is a conflict with one of your other plugins.
 * Let me know how you go.
 * Kind regards.
 *  Thread Starter [chreller](https://wordpress.org/support/users/chreller/)
 * (@chreller)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/#post-16236613)
 * Hi,
 * Thanks for replying. I tried to disable all other plugins, but it is still the
   same. I have nowhere to enter any settings since all the sheets are empty.
 * There is simply nothing shown under the three settings pages..
 * Is it possible to completely remove the plugin and start over?
 * Best regards
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/#post-16238022)
 * Hi,
 * >  Is it possible to completely remove the plugin and start over?
 * Go to **Settings -> Easy WP SMTP -> Additional Settings** and locate the following
   heading **Danger Zone** and click on the following button **>>> Self Destruct
   >>>**. This should remove the plugin from your site and the database. Let me 
   know if this helps you.
 * Kind regards.
    -  This reply was modified 3 years, 6 months ago by [mbrsolution](https://wordpress.org/support/users/mbrsolution/).
 *  Thread Starter [chreller](https://wordpress.org/support/users/chreller/)
 * (@chreller)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/#post-16238293)
 * Hi,
 * It is not really possible because the additional settings are completely empty..
   It is just an empty page, just lige the two others pages “SMTP settings” and “
   Test e-mail”
 * I tried to upload a picture of it here for you to see:
 * [https://snipboard.io/pPFCvx.jpg](https://snipboard.io/pPFCvx.jpg)
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/#post-16239045)
 * I see what you mean. Can you make sure you have cleared any cache you have active
   including your browser cache, then check your plugins settings. Also, do you 
   know if anything changed in your server?
 * Kind regards

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Configuration missing’ is closed to new replies.

 * ![](https://ps.w.org/easy-wp-smtp/assets/icon.svg?rev=3158017)
 * [Easy WP SMTP – WordPress SMTP and Email Logs: Gmail, Office 365, Outlook, Custom SMTP, and more](https://wordpress.org/plugins/easy-wp-smtp/)
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 * 7 replies
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/configuration-missing/#post-16239045)
 * Status: resolved