Title: Configuration Error
Last modified: March 29, 2019

---

# Configuration Error

 *  Resolved [jacsify](https://wordpress.org/support/users/jacsify/)
 * (@jacsify)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/configuration-error-20/)
 * Hi clever people,
    I am trying to install import a template from Neve Theme (
   free one from WordPress) and I am getting the following error `{"url":"http://
   attitudeshift.co.za/index.php?rest_route=/ti-sites-lib/v1/import_content&req=
   Import+Site","ok":false,"status":500,"statusText":"Internal Server Error","headers":{"
   map":{"content-length":["12893"],"content-type":["text/html"],"date":["Fri, 29
   Mar 2019 10:20:00 GMT"],"server":["Microsoft-IIS/8.5"],"x-powered-by":["ASP.NET"],"
   x-powered-by-plesk":["PleskWin"]}},"body":null}` I have no idea how to fix this–
   please explain like I’m 5 (I’m not very code savvy) Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconfiguration-error-20%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Joy](https://wordpress.org/support/users/joyously/)
 * (@joyously)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/configuration-error-20/#post-11371541)
 * You should ask in the theme’s support forum.
    [https://wordpress.org/support/theme/neve](https://wordpress.org/support/theme/neve)
 *  Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/)
 * (@tobifjellner)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/configuration-error-20/#post-11375168)
 * Hmm. “Import” is a term used for moving content from one site to another, which
   is very useful when you’re migrating between two different sites.
 * If you want to use a different theme, then you’d add that theme and afterwards
   under Appearance – Customize activate it.
 *  Thread Starter [jacsify](https://wordpress.org/support/users/jacsify/)
 * (@jacsify)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/configuration-error-20/#post-11377639)
 * Neve theme broke the WordPress installation somehow. Had to reinstall and start
   from scratch. Thankfully it’s a new site so not much was done. The makers of 
   Neve do not help unless you upgrade the Theme to Pro version.
 *  [Poonam Namdev](https://wordpress.org/support/users/poonam9/)
 * (@poonam9)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/configuration-error-20/#post-11379767)
 * Hi [@jacsify](https://wordpress.org/support/users/jacsify/)
 * Can you please check the PHP version that you are running? Our plugins and themes
   require at least PHP v7.0 for it to work properly. You can reach out to your 
   host on how to do the PHP upgrade.
 * Once done, please do another test and check how it goes.
 * If you still find the same issue, please contact us here [https://themeisle.com/contact/](https://themeisle.com/contact/)
   so we can get more details on your specific case?
 * Please reference this thread in your ticket.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Configuration Error’ is closed to new replies.

## Tags

 * [configuration](https://wordpress.org/support/topic-tag/configuration/)
 * [installation](https://wordpress.org/support/topic-tag/installation/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 4 participants
 * Last reply from: [Poonam Namdev](https://wordpress.org/support/users/poonam9/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/configuration-error-20/#post-11379767)
 * Status: resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics