Configuration doesn’t open.

  • anadavosagency

    (@anadavosagency)


    3 years ago

    Hi.
    I set up the configurator as in the tutorial, but the configuration screen doesn’t open.
    I uninstalled all the plugins except woocommerce, and also the default theme. Still doesn’t open.
    Can you help me, please?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marc Lacroix

    (@marcusig)

    3 years ago

    Hi there,

    It opens fine for me. Maybe you get an error if you are logged in.
    Could you do the following:
    – open the browser console
    – Reload the page
    – Try to open the configurator
    – Check the Console tab of the browser console, copy any error you find and paste them here

    Marc

    Thread Starter anadavosagency

    (@anadavosagency)

    3 years ago

    Hi.
    Thank you for your response. I didn’t check the page logged out. Usually, the problems appear when you are not logged in as administrator:)

    This is the error from console

    product_configurator.js:104 we had an error: TypeError: Cannot read properties of undefined (reading ‘prod_7021’)
    at n.initialize (configurator.js:20:34)
    at h.View (backbone.min.js:2:14714)
    at new n (backbone.min.js:2:23566)
    at PC.fe.open (product_configurator.js:248:30)
    at HTMLButtonElement.configurator_init (product_configurator.js:102:11)
    at HTMLBodyElement.dispatch (jquery.min.js:2:43064)
    at v.handle (jquery.min.js:2:41048)

    Thread Starter anadavosagency

    (@anadavosagency)

    3 years ago

    Hi. Do you have any suggestions? What can cause this problem?
    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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