Support » Plugin: Gravity Forms Salesforce Add-on » Conditional Fields Not Feeding to Salesforce

  • Resolved trawls


    Hi, I have 5 drop-down fields that conditionally show up based on another field. These 5 fields go to the same Salesforce field API name “Sub_Business_Type__c However, Salesforce only shows the bottom-most Drop-Down box’s first choice, no matter which option you choose. I have the Salesforce field as a ‘text’ field.

    So I guess my question is, is there a way to use multiple drop-down fields and have them feed in to the same, single Salesforce field? Any help would be greatly appreciated, thanks!

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  • I have this same issue. Is there a solution to this problem? My example is this: I have a Product dropdown with three choices. Each choice will conditionally show a particular section (hiding the other sections), each section containing a 2nd dropdown and a conditional text field (the 2nd dropdown has a choice of ‘other’ and when chosen will show the text field). Each of the 2nd dropdown and text fields have the same web-to-lead field name (which I’ve entered in the Admin Label). The issue is the same as in the previous post where it will take the value of the very last field (in my case, the text field) even when it’s hidden, and put that value into the Salesforce lead (sometimes it’s blank, or if I enter a value in the ‘other’ text field and rehide it by choosing a different Product it will submit that value to SF). However, the resulting email with {all fields} is correct.

    Plugin Contributor Zack Katz


    Please upgrade to the latest version and set up Feeds (see the plugin FAQ “Web-to-Lead: How do I create a Feed?”) and this should solve the problem. You should be able to create many custom fields all mapped to the same API name…and if that doesn’t work, you could create multiple feeds that use conditions.

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