Support » Plugin: WP Project Manager - Project, Task Management & Team Collaboration Software » CON ARTISTS: “Honeypot-Style” Discount Trap Used.

  • mubayiwa

    (@mubayiwa)


    This plugin developer uses an elaborate and cleverly designed honeypot-style discount trap in order to successfully evade paying refunds. Please read at the bottom of this review, the details of how this trap is designed and how it works.

    First things first though. Basically, this plugin is full of bugs and the support team will do a substandard job in addressing the bugs. In my case, after buying and trying out the Pro version, I wrote to the support team asking for assistance with 4 issues that I will list below, they only addressed 2 of the issues, (and in a substandard way at that). They left the other 2 untouched up to today. I attach below, a copy of my message to them:

    The 5 Issues I request support for with WP Project Manager

    1. When I’m logged in as an employee, the word “Menu” is overlapping the “Overview” tab. (See Attachment)
    2. Immediately prior to installing your Projects plugin, I uninstalled another Project Manager plugin and tried to clean the database to get rid of the Capabilities that their plugin left behind. May you kindly confirm for me if the ones in the list below are from your plugin, please, so that I may delete the unwanted ones to minimize confusion for myself in the future.
    3. When logged into WP Project Manager as an administrator user with full edit privileges for projects and tasks, I am not able to type into the fields of the form that comes up. (See Attachment)
    4. The form that comes up when I try to create a new project via (+ New Project) button in the Projects tab has a Z-Index value that is lower than that of the header. It is as a result getting hidden under the header. (See Attachment)

    Out of the 5 following 1.5 issues were addressed:

    1. When I’m logged in as an employee, the word “Menu” is overlapping the “Overview” tab. (Fully solved)
    3. When logged into WP Project Manager as an administrator user with full edit privileges for projects and tasks, I am not able to type into the fields of the form that comes up. (2 out of the 4 buggy fields were fixed, and another 2 were left still uneditable. I, therefore, count this as half-fixed)
    4. The form that comes up when I try to create a new project via (+ New Project) button in the Projects tab has a Z-Index value that is lower than that of the header. It is as a result getting hidden under the header. (The solution worked for one day and was nullified when a new version of the software came out and I installed it).

    I then uninstalled their plugin on the 14th day and asked for a refund. In their first reply THEY DECLINED TO REFUND ME under the argument that 14 days had passed and so, I was no longer eligible for one. I challenged this as I’d made the refund request on the 14th day, to which they responded by stating that I’d bought the software with a discount and so, was not eligible for a refund. NOW, the problem with this reason for refusal is that, when I bought this software, it was not on offer and the discount was applied to my basket as a normal routine, which I did not elicit. They have NOT REFUNDED ME up to this day!!

    (Honeypot) Discount Trap

    This company puts on their price listing, an amount that is way higher than what they actually charge and/or want for their software. Then, they put a permanent fake discount on the purchase in order to create a “refund trap” such as was in my case. How It Works: Let’s say they actually want $x for the plugin, they will put the price of $x + 50 on the listing. This way, when a customer buys the product when it is not on “Promotion”, they will avail an automatic discount of $50, which leaves them still earning the $x that they wanted for the plugin in the first place. Now the trap pays for them when a customer wants a refund for the RUBBISH plugin. They will then DECLINE on the basis of the fake discount and get away with it. This is a clever con!! Basically, this plugin comes with ZERO CHANCES OF A REFUND. Buy it at your own risk. I for one, have uninstalled it, and will never consider using it ever again!!

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