Support » Plugin: ShortPixel Image Optimizer » compression remains at 0%

  • Hello,

    I just got back on shortpixel after 1 year without use and bought a pack of 10,000 images at $ 9.99, but since I installed it last night I started optimizing it remains at 0% compression of images except that behind I see the consumption of my credits decreased yet no image is compressed (Consumed: 2,766; Remaining: 13,234 **)

    Could you help me with this?

    Thank you in advance

    The page I need help with: [log in to see the link]

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  • Thread Starter charlie45100



    I may have said that I stopped compressing images yesterday, it continued and used all the credits I had without compressing a single image …

    Plugin Support Gerard Blanco


    Hi @charlie45100,

    Could you please send us an email here so we can take a look to your site? Make sure to mention this conversation, please.

    Thank you!

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