Support » Plugin: Google Listings & Ads » Complicated to set up

  • I really had high expectations of the plugin but I have had several problems:

    1. Testing create a Google Merchant account from the Google Listings & Ads wizard
    and now i can’t change account, have no option to change it.

    2. In the same way, I go to the Google Merchant administration panel and it won’t let me delete it because it appears as a subaccount and I must contact the administrator to be able to delete it, I don’t know which will be the woocomerce administrator?

    Message that appears “To delete a subaccount like this, contact the administrator of the main account to which it is linked.”

    3. Uninstall the plugin and install it again to start from scratch and the default accounts appear again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @anfabian79

    If you’re having trouble disconnecting the Google Account you specified in your initial set up, you can do so via the hidden connection test debug page located at wp-admin/admin.php?page=connection-test-admin-page and then clicking on the Disconnect Google Account button under the Google Account section.

    You should then be able to connect with a different Google Account.

    Let us know if you’re still having trouble after doing that.

    I am having the same issue. In my Google Merchant Center I see two sub-accounts with identical names as my website. I have disconnected them in WordPress, but they still remain in my Google Merchant Center.

    I can not delete them from the Google Merchant Center, because they state this every time I try to close them:

    This account is a sub-account. It is linked to a main account. To delete this sub-account, contact the administrator of the main account.

    I spent 2 hours yesterday trying to figure out how to remove these accounts and scoured Google to no avail. I tried using wp-admin/admin.php?page=connection-test-admin-page and it already shows my Merchant Center and Google Account as “disconnected”. I tried clicking Disconnect again anyways, but the two duplicate sub-accounts in Google Merchant Center remain.

    How the heck do I remove those sub-accounts from my Google Merchant Center linked to my Gmail account? I would like to have full control of my Merchant Center, and this has been highly frustrating that I can not remove accounts because the Administrator is someone other than myself.

    Any help would be greatly appreciated. Thank you!

    Debug Results:

    Merchant Center Status:

    `Request: GET /wc/gla/mc/connection
    Status: 200
    Response: {
    “id”: 0,
    “status”: “disconnected”
    }`

    Google Account Status:

    `GET https://api-vipgo.woocommerce.com/google/connection/google-mc
    array (
    ‘headers’ =>
    array (
    ‘Authorization’ => ‘X_JP_Auth token=”LULZB*Ad9z*whT&YfS)GtitnnJed2YFT:1:0″ timestamp=”1632929785″ nonce=”JBPTL0tQpU” signature=”lNr7JBOc4ShvaWsuDGI6GXV4LY8=”‘,
    ),
    ‘method’ => ‘GET’,
    )
    {“status”:”disconnected”}`

    Google Ads Status

    `Request: GET /wc/gla/ads/connection
    Status: 200
    Response: {
    “id”: 0,
    “currency”: “USD”,
    “status”: “disconnected”
    }`

Viewing 2 replies - 1 through 2 (of 2 total)
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