Support » Plugin: Easy Digital Downloads » Complicated Import and Export

  • – You need to export each data individually and there’s no option to export them all at once

    – you can’t import the exported .csv files due to a silly message : (The file you uploaded does not appear to be a CSV file) to fix that you need to rename them to .txt !!!! (I didn’t edit the .csv file !)

    – You need to manually select some stupid options from a drop down list for the imported data not to mention that some don’t even match their parent’s name

    – it doesn’t work

    – worse that that there’s no support to help you

    I’m gonna give this plugin 1 star for the time being. once you fixed the issue lemme and I’ll promote.

    Update : I solved the issues myself but the edd’s Import and Export system is still complicated and there is no way to back up your entire edd database all at once. I’ll update this review in the future if I see any progress.

    • This topic was modified 6 months, 3 weeks ago by  worldless.
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  • Plugin Author Pippin Williamson

    (@mordauk)

    Pippin's Plugins and Plugin Reviewer

    I’m sorry to hear that you’ve had a challenging time making the export / import option work for you.

    I’ll be more than happy to assist you in getting your export and import working as you need. I’ve already replied to the support thread you posted: https://wordpress.org/support/topic/edd-import-export-the-most-complicated-phenomenon-ever/

    Now, in regards to your “no support”, I’m sorry but you need to please give us ample time to assist you. In the matter of just 24-48 hours, you posted numerous support threads and then immediately claimed that no help was given without even giving us 24 hours to respond.

    We have a large number of customers to support so it can take time for us to cycle through everyone. Please allow us at least 24-36 hours to respond to support inquiries. We can frequently get to them faster than that, but that’s a good rule of thumb.

    Cheers!

    Updated my review !

    Back to 1 star for the great support 😐

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