Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Complianz & Tidio Live Chat not working

  • Resolved shayno90

    (@shayno90)


    Hey Guys!

    I found a compatibility issue between your plugin and Tidio Live Chat. It seems your plugin is blocking the live chat from loading (which is fine I guess) but once a user accepts the cookies, the live chat is still blocked. It’s not revealing it. Since this Live chat is only installed on the website by adding a small script to the footer.php file, do you know how to solve this issue?

    Thanks so much!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter shayno90

    (@shayno90)

    Nevermind 🙂 Strangely, deactivating and reactivating complianz has now solved the issue. Is this normal?

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @shayno90,

    I am glad to see that you managed to solve the problem. Normally that should not be necessary. It could be caused by a caching conflict.

    Good luck with further configuring Complianz and please feel free to reach out again if you have further questions.

    Kind regards,
    Leon

Viewing 2 replies - 1 through 2 (of 2 total)
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