Complianz Cookies banner does not appear in Firefox

  • Resolved claude_blet

    (@claudeblet)


    2 years, 2 months ago

    Good morning,

    The banner for Cookies appears well in browsers (for example: Google Chrome, Microsoft Edge, …) but not in Firefox!

    Do you know why ? Thank you in advance, Sincerely, Claude.

    • This topic was modified 2 years, 2 months ago by claude_blet.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Jarno Vos

    (@jarnovos)

    2 years, 2 months ago

    Hi @claudeblet,

    You most-likely have the option “Respect Do Not Track settings in browsers” enabled in the plugin, found under Wizard > General > Security & Consent.

    Meaning that if the plugin detects a Do Not Track signal from the browser (which browsers such as Firefox have enabled by default), the plugin will automatically assume all your cookie preferences to be “denied”, and doesn’t display a banner as a result.

    Disabling that option in Complianz, or disabling the “Send a Do Not Track” option in your browser, will resolve this behavior and cause the banner to appear.

    Kind regards, Jarno

    Thread Starter claude_blet

    (@claudeblet)

    2 years, 2 months ago

    hello jarnovos,

    Thanks for the reply, however the line “Do you want to respect Do Not Track & Global Privacy Control settings in Browsers?.”

    This feature is only available for Premium users.

    Sincerely, Claude

    Plugin Contributor Jarno Vos

    (@jarnovos)

    2 years, 2 months ago

    Hi @claudeblet,

    This feature was previously a part of the Premium plugin, but is now included in Free as well.

    In any case, I see the following message when visiting your site in Firefox with Do Not Track enabled. So I would still expect that my previous answer is applicable in your case:

    Kind regards, Jarno

    Thread Starter claude_blet

    (@claudeblet)

    2 years, 2 months ago

    Thank you jarnovos,

    Thank you for the help you have given me.

    Best regards, Claude.

Viewing 4 replies - 1 through 4 (of 4 total)
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