Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Completed donations still show pending or abandoned in Donations list

  • Resolved sfg1971

    (@sfg1971)


    I have 3 pending donations and 5 abandoned donations showing in the Donations screen of my client’s website. However, the Stripe transactions were all successful, but this means my client’s donors didn’t get receipts. Both my client and her donors absolutely need to show accurate records of their donations! Can you please tell me why this happened between 7/22 and 8/19?

    If I mark these to complete will the donors receive receipts?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    HI there, please see our Stripe Free docs here. You’ll need to setup your webhooks in order for your donations to be updated to Complete when Stripe completes them. That is a necessary step that Stripe has mandated in their latest versions.

    Thanks!

    Hmmm. Thanks for the doc. I actually paid for the Stripe integration back in May and donations were getting marked as Completed and sending receipts out of the box, but now I have to go back and add code. That’s a disappointment.

    Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Following up here: I definitely understand that ongoing maintenance can be a bit of a chore, but I do want to clarify that you are not adding code so much as telling the Stripe side of things where to contact your site to be able to mark donations as complete.

    The reason that it used to work on our premium product (that we do not provide support for on this forum) and now requires the webhook to be entered is that Stripe has updated to a more secure and better method of connecting that requires that extra step. This applies to our free integration with Stripe as well as our premium one.

    That new connection method is much better all around, but it does require the webhook to be correctly configured.

    Thanks!

    I got a donation from PayPal and it shows pending how to fix this?

    author, please help me to fix thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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