Support » Plugin: Complete Open Graph » Completed all settings in COG but Facebook Debugger still showing old data

  • Hi, We have installed COG and updated all the settings, however Facebook Debugger is still showing our old Title and Description. We had Yoast SEO installed but have deactivated it. Please can you let us know what else we can do to make this work?

    We have recently changed our offering and we need the OG Description to update so that this can be represented when we share our website UR.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Alex MacArthur

    (@alexmacarthur)

    Hello! This could be the result of a couple of things:

    First, it sometimes takes some time for Facebook to purge it’s Open Graph cache, so that might be why you’re seeing old data. I’d recommend using their debugger tool, where you’ll be able to manually re-scrape a page:

    https://developers.facebook.com/tools/debug/

    Second, I see that there is a second set of Open Graph tags being generated on that page. Are you sure every other plugin that might be handling that is disabled?

    Thanks!
    Alex

    Thread Starter nataliecollingwood

    (@nataliecollingwood)

    Hi Alex – thank you for your reply.

    Yes – we are using Facebook Debugger to check the site and unfortunately, it is still showing the old information (offering marketing services). It should only talk about our web offering. We installed and activated Open Graph 5 days ago now.

    In regard to a second set of Open Graph tags being generated, I am not sure where this is coming from. We did have Yoast on the site but deactivated this when activating Complete Open Graph. Do I need to delete it completely?

    To assist you – here is a list of all the site ACTIVE plugins. I can’t see how these would be the cause. Would there be anywhere else on the site that could be generating a second set of OG? I am pretty sure we only used Yoast before to create them, but could some CSS we added be causing the problem? And if so, where would it be? It’s not within our theme’s CSS section (Avada / Fusion Builder).

    Here are the plugins we use. We’d really appreciate your help with this. Thank you.

    404page – your smart custom 404 error page
    All in One WP Security
    Complete Open Graph
    Contact Form 7
    Contact Form 7 – Success Page Redirects
    Fusion Builder
    Fusion Core
    LayerSlider WP
    Slider Revolution
    SSL Inescure Content Fixer
    Stop Spammers
    The Events Calendar
    The Grid
    Tidio Chat
    WP Maintenance Mode
    WPForms Lite

    Thread Starter nataliecollingwood

    (@nataliecollingwood)

    Hi Alex – any suggestions for us? We’d be so grateful for your help. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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