Support » Plugin: Advanced Shipment Tracking for WooCommerce » Compatibility with “WP HTML Mail – WooCommerce”

  • Resolved janon123



    I use the email customizer plugin “WP HTML Mail – Email Template” ( with the addon “WP HTML Mail – WooCommerce” (” and it used to all work beautifully together but stopped since late April and I can’t figure out why. The Tracking information doesn’t display at all anymore.

    The tracking information appears in standard WooCommerce email notifications even with just “WP HTML Mail – Email Template” installed but once the “WP HTML Mail – WooCommerce” addon is activated it no longer appears.

    I’d appreciate any help.



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  • Hey Jane,
    There’s a placeholder [PAYMENT_INSTRUCTIONS] in WP HTML Mail WooCommerce which executes the hook needed to display the tracking information. Sorry for the confusing placeholder name… 😉
    best regards, Hannes

    Thread Starter janon123


    Hi Hannes,

    Thank you so much for your help with this, this solved my problem.

    All is well again with both these plugins.

    Thanks again!

    Best wishes,

    Jane 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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