Support » Plugin: Advanced Shipment Tracking for WooCommerce » Compatibility with “WP HTML Mail – WooCommerce”

  • Resolved janon123

    (@janon123)


    Hi,

    I use the email customizer plugin “WP HTML Mail – Email Template” (https://wordpress.org/plugins/wp-html-mail/) with the addon “WP HTML Mail – WooCommerce” (https://codemiq.com/en/plugins/wp-html-mail-woocommerce/)” and it used to all work beautifully together but stopped since late April and I can’t figure out why. The Tracking information doesn’t display at all anymore.

    The tracking information appears in standard WooCommerce email notifications even with just “WP HTML Mail – Email Template” installed but once the “WP HTML Mail – WooCommerce” addon is activated it no longer appears.

    I’d appreciate any help.

    Best,

    Jane

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hey Jane,
    There’s a placeholder [PAYMENT_INSTRUCTIONS] in WP HTML Mail WooCommerce which executes the hook needed to display the tracking information. Sorry for the confusing placeholder name… 😉
    best regards, Hannes

    Thread Starter janon123

    (@janon123)

    Hi Hannes,

    Thank you so much for your help with this, this solved my problem.

    All is well again with both these plugins.

    Thanks again!

    Best wishes,

    Jane 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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