Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Compatibility with TranslatePress

  • Resolved zderekh

    (@zderekh)


    Hi,

    We’re using TranslatePress for the localization of our site and we’re experiencing an issue with the way Complianz work when TranslatePress triggers the localization redirect.

    We’ve configured TranslatePress to redirect to the respective language subfolder based on IP address (e.g.: when a visitor based in Norway, then TranslatePress redirects to /no/ after a tiny delay).

    This, unfortunately, doesn’t seem to work well with the Complianz cookie popup, since the visitor gets a popup first in English (original) and then a localized version (Norwegian). Is there a way to prevent showing cookie popup based on a condition?

    Besides the UX issue, we’re also experiencing a bug that is connected to this.
    When the visitor manages to click on the “Allow” action before the redirect (on the original version) and then clicks on the “Allow” action on the translated version, then the popup comes up on every page even if the cookies exist.

    Here is the screenshot of the cookie status for this case:
    https://imgur.com/a/7usOVYU

    Is there a way to deal with this? I would very appreciate any help on this issue!

    • This topic was modified 1 year, 4 months ago by zderekh.

    The page I need help with: [log in to see the link]

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