Support » Plugin: Request Form for Zendesk » Compatibility with Genesis Simple Sidebars

  • Hello,

    Great job with the plugin! Thank you for sharing its awesome functionality!

    I have a strange problem with Genesis Simple Sidebar plugin that stops displaying my custom sidebar if I use form shortcode in the content. Could you please advise how this can be fixed?

    Thank you,
    Oksana

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  • P.S. Little update: this only happens on pages that use custom fields group in the shortcode. With default form the sidebar is swapped normally.

    Plugin Author pipdig

    (@pipdig)

    Hi Oksana, glad you like the plugin!

    To confirm, the Genesis Simple Sidebar plugin stops working when you are viewing a page with the [zendesk_request_form] shortcode in the content? Or are you using the shortcode within a widget in that plugin?

    I can’t think of anything obvious which would break that, however we can run some test to check if there are any issues. I just wanted to check I understood fully before doing that.

    Thanks!

    Phil

Viewing 2 replies - 1 through 2 (of 2 total)
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