• Resolved williamews

    (@williamews)


    Hi. WCFM – Frontend Manager for WooCommerce seems not to be compatible with “Hide My WordPress” security plugin. When I click to upload media, a black transparent background or backdrop comes up preventing the upload of the photo. Screenshot here: https://prnt.sc/smciym

    Any suggestions?

    Thanks!

Viewing 11 replies - 1 through 11 (of 11 total)
  • There is also conflict with the “WP Hide & Security Enhancer” plugin.
    My settings and notifications pages are empty. Only the menu is visible on the screen.

    Plugin Author WC Lovers

    (@wclovers)

    Hi,

    I believe this is due to some caching or optimization plugins, not due to security plugins.

    Also check in Google Chrome Browser console, is there any JavaScript error happening to the site or not! (What is browser console – https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console)

    Thank You

    Thread Starter williamews

    (@williamews)

    Thanks for the reply.

    We have no caching plugin on that particular website yet. I think is a java script issue. Please check the browser error screenshot; especially the bottom area: https://prnt.sc/soxier

    Thanks!

    Plugin Author WC Lovers

    (@wclovers)

    Hi,

    Please add this line to your site and take a look –

    add_filter( 'wcfm_is_allow_blockui', '__return_true' );

    Add custom code(s) to your child theme’s functions.php
    In case you do not have child theme then add those using this plugin – https://wordpress.org/plugins/code-snippets/

    Thank You

    This didn’t work for me.

    Thread Starter williamews

    (@williamews)

    Thanks for the support!

    But it still not working… Backdrop still coming up when I tried uploading product image in WCFM.

    Note: I realized that in my case, that happens when I activate “Hide My WordPress or Hide My WP” a security plugin. I contacted them and they have done all their investigation and recommended that I contact you.

    1. Backdrop Screenshot: https://prnt.sc/ssiass

    2. Browser Error Screenshot: https://prnt.sc/ssibw7

    Thanks!

    Plugin Author WC Lovers

    (@wclovers)

    2. Browser Error Screenshot: https://prnt.sc/ssibw7

    – These errors are causing all issues.

    Are these error generating only when you are activating “Hide My WordPress or Hide My WP” such plugins?

    Thread Starter williamews

    (@williamews)

    To my knowledge yes. That backdrop show only when Hide My WordPress is enabled.

    Thanks

    Plugin Author WC Lovers

    (@wclovers)

    OK, Well, then Hid My WP setup is not right!

    2. Browser Error Screenshot: https://prnt.sc/ssibw7

    – From these errors it seems to page HTML is broken.

    Is there any other caching or optimize plugins installed?

    Thread Starter williamews

    (@williamews)

    The only cache plugin we activated is W3 Total Cache, but flushing, deactivating it never solved the problem before contacting you.

    Thanks!

    I updated the “WP Hide & Security Enhancer” plugin and the problem got fixed from my end.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Compatibility Issues’ is closed to new replies.