Title: Compatibility issues
Last modified: September 1, 2016

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# Compatibility issues

 *  Resolved [rohitmanglik](https://wordpress.org/support/users/rohitmanglik/)
 * (@rohitmanglik)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/)
 * As soon as I activated this plugin, I got following error in admin panel:
    — 
   The edudrona.com page isn’t working
 * edudrona.com is currently unable to handle this request.
    HTTP ERROR 500 — I 
   am not able to access page in Admin panel anymore (I removed the folder form 
   backend panel now).
 * Are there any compatibility issues of Awesome Support with any plugin?
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7518818)
 * Could you specify which version you installed?
 *  Thread Starter [rohitmanglik](https://wordpress.org/support/users/rohitmanglik/)
 * (@rohitmanglik)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7518829)
 * V 3.3.1 – The one available by default in WordPress directory.
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519006)
 * Could you please try to deactivate all plugins except Awesome Support and see
   if the problem persists. If not, re-activate your plugins one by one until the
   error comes back. This will help identify if there is a conflict with another
   plugin.
 *  Thread Starter [rohitmanglik](https://wordpress.org/support/users/rohitmanglik/)
 * (@rohitmanglik)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519046)
 * It has compatibility issues with “Thim Framework” plugin. One other plugin already
   has that dependency.
 * Is awesome support also using it?
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519059)
 * Could you please let me know where I can get this “Thim Framework” so that I 
   can run some tests with it.
 *  Thread Starter [rohitmanglik](https://wordpress.org/support/users/rohitmanglik/)
 * (@rohitmanglik)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519060)
 * It’s part of a paid theme. Can you please give me your email id. I will email
   you.
 *  Thread Starter [rohitmanglik](https://wordpress.org/support/users/rohitmanglik/)
 * (@rohitmanglik)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519077)
 * Hi Julien, it internally uses Titan Framework so might be you have conflict with
   that.
 * Still waiting for your email id or send it across to rohitmanglik [at] gmail
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519079)
 * The problem is indeed with “Thim Framework”.
 * Like Awesome Support, it uses the Titan Framework. However, “Thim Framework” 
   uses an outdated version of TF. Unfortunately, “Thim Framework” seems to load
   prior to Awesome Support, meaning that the outdated version of Titan Framework(
   version 1.7.1, current version is 1.9.2) is loaded, causing conflicts because
   we use methods that aren’t present in version 1.7.1.
 * Would you be able to contact the author of “Thim Framework” and ask the author
   if he could update Titan Framework in his plugin?
 *  [Siderlan Santos (Sider)](https://wordpress.org/support/users/siderlan/)
 * (@siderlan)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519081)
 * I’ve found another issue. The minimum WP version required by the plugin is 3.8.
   But in the includes/functions-user.php file on line 932 there’s the function 
   get_avatar_url just added in WP 4.2.
 * [https://developer.wordpress.org/reference/functions/get_avatar_url/](https://developer.wordpress.org/reference/functions/get_avatar_url/)
 * `'user_avatar' => get_avatar_url( $user->ID, array( 'size' => 32, 'default' =
   > 'mm' ) ),`
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519082)
 * Excellent point Siderlan. Thanks for bringing it to our attention. I’ve just 
   added a new issue for that: [https://github.com/Awesome-Support/Awesome-Support/issues/324](https://github.com/Awesome-Support/Awesome-Support/issues/324)

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Compatibility issues’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
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 * 10 replies
 * 3 participants
 * Last reply from: [julien731](https://wordpress.org/support/users/julien731/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/compatibility-issues-18/#post-7519082)
 * Status: resolved