Compatibility issue with Theme Divi

  • alexandre13

    (@alexandre13)


    5 years, 7 months ago

    Hello,

    I seem to be having some conflicts with the plugin. When I activate it the header of my home as well as the background image doesn’t appear. Could you help me troubleshoot ?
    Thank you

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • dsjwww

    (@dsjwww)

    5 years, 6 months ago

    I am having the same issue in Divi. My slider images disappear and some of the backgrounds disappear as well. Any luck figuring this one out?

    oh – I think my issue is the opposite issue. After passing the verification, and going to the site, my images and backgrounds are gone.

    Thanks!
    -Donna

    • This reply was modified 5 years, 6 months ago by dsjwww.
    Plugin Author Phil

    (@philsbury)

    5 years, 6 months ago

    Hi @dsjwww,

    Do you have a link I can see?

    @alexandre13, sorry for now responding sooner. Did you resolve your issue?

    Thanks
    Phil

    dsjwww

    (@dsjwww)

    5 years, 6 months ago

    I am so sorry I forgot to respond to my issue. I did figure it out.

    Thank you for following up with me! I greatly appreciate it!!

    dsjwww

    (@dsjwww)

    5 years, 6 months ago

    Complete user error. I accidentally set the background opacity to 0% (Doh!)

    leothelion92

    (@leothelion92)

    5 years, 5 months ago

    @alexandre13 @philsbury I am also having a compatibility issue with the Divi theme. Basically, the age gate conflicts with whatever action is adding the inline styles for the theme, and breaks the styling of the page. There’s no point in me putting up a link because I will have to find another solution for the time being, but let me know if you’d like to get more details on this issue, it’s certainly a quirk with the plugin, and not always user error that causes this problem.

    Plugin Author Phil

    (@philsbury)

    5 years, 5 months ago

    @leothelion92, would you be able to share a database dump with me and I can set up a version locally to see what’s happening. Doesn’t need the user tables, just any content that is being affected?

    Thanks
    Phil

    35paulm

    (@35paulm)

    5 years, 4 months ago

    I am having the same issue. Let me know what you need. I can’t leave your plugin active because my customer will nut up, but it does mess with a lot of styling on the page. I can change it temporarily and create a backup with BackupBuddy. Can you use that?

    Plugin Author Phil

    (@philsbury)

    5 years, 4 months ago

    Hi @35paulm,

    Anything you can give me would be great be it just a database export or whatever would probably do the trick (leave out the users table though).

    The version of divi you’re using would be good too to check I have the same version.

    I’ve got a tiny bit of time before christmas so I might get to look at it, if not it’ll be between christmas and new year.

    Thanks
    Phil

    Plugin Author Phil

    (@philsbury)

    5 years, 4 months ago

    Hi again @35paulm,

    Another thing that’s be good is a screen shot of what it should look like compared to the broken version 🙂

    Ta
    Phil

Viewing 9 replies - 1 through 9 (of 9 total)
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