Compatibility Issue with Shield Security and WordPress 6.7.1

Resolved Amanda
(@amahend)

1 year ago

Hello Shield Security Support,

After updating to WordPress 6.7.1, I noticed that the customizer becomes unresponsive when Shield Security plugin is active—no sidebar options appear, and the blue pencil tool doesn’t work. When the plugin is deactivated, the customizer works normally.

I’ve tested all other plugins, and Shield Security is the only one causing this issue. A screenshot is attached for reference. Could you please look into this?

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Jelena
(@jmisic)

1 year ago

Hi Amanda,

Can you reactivate Shield and then deactivate caching plugin and force refresh your browser and retry, please?

If that doesn’t help, you can load customizer and then open up and review the web Console and/or Network tab (for AJAX/XHR requests). You may see errors there. This suggests something is going wrong with the request and there are errors being generated for some reason.

Let us know how it went.

Thanks.

Thread Starter Amanda
(@amahend)

1 year ago

Hello,

I am still encountering the error. Please find attached screenshots for your reference. Let me know if you need any additional information. Thanks!

Plugin Support Jelena
(@jmisic)

1 year ago

Thanks for this.

May I ask you to check one more time to confirm that it works when Shield is deactivated, please?

Have you enabled any HTTP Headers options in Shield (under the Security Zones menu > HTTP Headers zone)? Also, check the WP Activity Log for any blocks while you’re using the customizer.

Thanks.
Thread Starter Amanda
(@amahend)

1 year ago
Thanks for your quick response! I’ve attached a screenshot for reference, showing how the WordPress customizer appears when Shield Security is deactivated.

SECURITY ZONES

WP LOG ACTIVITY – I used the most recent information while running the deactivation test for you.

This Server and not authenticated
67.20.76.214
Plugin Activated
[Discovered] Plugin “wp-simple-firewall/icwp-wpsf.php” was activated (v20.1.2).

Your Current IP and authenticated as
207.12.171.22
Plugin Deactivated
Plugin “wp-simple-firewall/icwp-wpsf.php” was deactivated (v20.1.2).
- This reply was modified 1 year ago by Amanda.
Plugin Support Jelena
(@jmisic)

1 year ago
Thanks so much for the update.

Could you try disabling all the headers options by configuring them as shown below?
1. Block iFrames: Off: iFrames not blocked
2. XSS Protection: Disable
3. Prevent Mime-Sniff: Disable
4. Referrer Policy: Disabled – Don’t Send This Header
Then, test if that resolves the issue.

Thanks.

Jelena
Thread Starter Amanda
(@amahend)

1 year ago

This works, thank you!

Plugin Support Jelena
(@jmisic)

1 year ago

Okay, great! Happy to hear that all is working fine for you now.

Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)

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