• Resolved mohamedbakry83

    (@mohamedbakry83)


    Hello,
    i am using Astra theme and used Elementor counter to view the visit statistics gradually, and i put the short code in the ending number counter in the customized short code but it is not working.

    BR

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Ankit Panchal

    (@ankitmaru)

    Hello @mohamedbakry83,

    Thank you so much for raising the issue.
    We will fix this in our next update soon.

    Thanks.

    Plugin Author Ankit Panchal

    (@ankitmaru)

    Hey,

    Could you please share a screenshot?
    I have tested it with my local site with the Astra theme and elementor theme.
    it is working fine on my side, I want to check your issue please share it if you can.

    Thanks.

    mohamedbakry83

    (@mohamedbakry83)

    here is the sample, and sorry for some arabic interfaces but it is clear
    https://hmp.me/cuq0

    i put the short code in the ending number, and 0 for starting. it returns NAN even when running the page

    Plugin Author Ankit Panchal

    (@ankitmaru)

    Hello @mohamedbakry83,
    We are releasing new updates this week.
    I contains many fixes and improvements.
    Thanks

    mohamedbakry83

    (@mohamedbakry83)

    thanks for your response and waiting for the new version

    Plugin Author Ankit Panchal

    (@ankitmaru)

    Hello @mohamedbakry83
    I have tried to reproduce the issue.
    I could not find any issues in the widget as per your screenshot.
    Check Screenshot: https://prnt.sc/qtgadz

    Could you please explain more or send me a short video recording of the issue?

    Thank you

    Plugin Author Ankit Panchal

    (@ankitmaru)

    Hello @mohamedbakry83

    We have released a new update for this plugin.
    In this update, we have fixed the issue.
    Please check it after updating it with the latest version.

    Thank you

    ssjsolomon

    (@ssjsolomon)

    I am having the same issue. I have 3 counters on one of my webpages. They work fine when editing with Elementor. They worked fine when the site was first built. However, since installation of WP-Rocket and WP-Optimize, the counter no longer works. I have all my js script concatenated and minified.
    You mentioned an update to Elementor, and I have just updated to the latest version today, but the problem persists. I am using Elementor, Elementor Pro, Elementor Add-Ons, and Elementor Headers and Footers.
    Do you have any workaround solutions?

    Plugin Author Ankit Panchal

    (@ankitmaru)

    Hello @ssjsolomon,

    We have introduced new feature in our recent update 4.2
    To use counter with caching plugins you have enable cache option from the advanced settings.

    Please check it and let me know if you need any other help.
    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)
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