Compatibility issue with cache plugins

Resolved Tano
(@tanohex)

4 months, 3 weeks ago

As my previous topic seems to be getting ignored, I’m opening another one with the hopes that this will get some more attention.

As stated before, Masteriyo isn’t compatible with any of the cache plugins, as they all seem to break the login system.

This is a HUGE issue, as it prevents us from using cache on our setups, basically Masteriyo is bottlenecking the performance…

It was previously reported on v1.5.3, and we’re now on v1.5.21 and still no feedback.

PS: there’s also the constant delay of updating the Changelog on your website, which is a bummer for pro users.

Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support Aashil
(@lihsaa)

4 months, 3 weeks ago

Hello @tanohex

Sorry for the problem you have been facing with our plugin. We have already reported this to our developer. We will update and try to provide a possible solution for this.

Our main site is currently under enhancement and we will update main site soon. So that changelog will be synchronized with the new update log.

Thank you.

Plugin Support Aashil
(@lihsaa)

4 months, 2 weeks ago

Hello @tanohex

It seems like with the default Litespeed cache configuration, the plugin is working normally on our end. Can you please provide us with your exported configuration of the Litespeed cache plugin?

Thank You.

Thread Starter Tano
(@tanohex)

4 months, 2 weeks ago

@lihsaa I’ve re-enabled the cache on 2 of my websites, and I’ll let it run for a few days, then I’ll get back at you with the results.
Usually it worked fine the minutes/hours after you enabled the cache, then if you checked the next day, you would get the Invalid nonce error.
It was like somehow the cache got stale and was serving an expired nonce to the user.

If you search on Google, there are many topics related to this issue on other plugins. E.g.:
https://wordpress.org/support/topic/invalid-nonce-please-refresh-your-browser/
https://wordpress.org/support/topic/invalid-nonce-error-in-login-register-page/
https://www.infrexa.com/invalid-nonce-error-in-login-register-page/

Thanks!

Thread Starter Tano
(@tanohex)

4 months, 2 weeks ago

@lihsaa Aaand the result after 48 hours, on both of my websites (one running Elementor, the other Divi):

Ok, to fix this, you can tell your developers they can try 2 things:
1. Either add no-cache headers to the Login/Register pages.
2. Or load the forms through Ajax, so every time a user accesses the Login/Register pages, he will always get a fresh instance.

WP: 6.1
Masteriyo: 1.5.22
LiteSpeed Cache: 5.3 and other caching plugins

Thanks!

PS: you’re still displaying the old Changelog on your website.

Plugin Support Aashil
(@lihsaa)

4 months, 2 weeks ago

Hello @tanohex

Thank you for your response. We will check this thoroughly and give you an update.
Plugin Support Aashil
(@lihsaa)

4 months ago
Hello @tanohex

We attempted to replicate the issue on our testing environment but could not do so on our site. Your tickets require a developer’s attention, so could you please visit our website? The live chat can be found here. One of our developer team members will assist you in this matter.

Thank You.
- This reply was modified 4 months ago by Aashil.
Thread Starter Tano
(@tanohex)

4 months ago

@lihsaa Ok, I’ll do that.

One more thing to consider, I don’t know if it’s related. The 2 websites I was testing on, have very low traffic (dev projects).
This might be a factor causing the serving of stale cache to users, where the nonce is expired.

However, it seems to have stopped these days, so I’ll keep an eye on it.

Thanks for the feedback!

Thread Starter Tano
(@tanohex)

4 months ago

@lihsaa Yup, happened again today.

It’s clear that this is happening randomly and contacting your support won’t do much help, as my setup is rather simple with nothing that can cause conflicts.
I’m just using the LiteSpeed Cache Advanced (Recommended) Preset, but it also happens on WP Rocket.

If I were you, I would make a note in the plugin description saying that it’s not compatible with cache plugins, due to possible login issues.

PS: you’re not getting many reports regarding this, as your user base is rather small, and most are non-techies that don’t use cache for their setups, or don’t even notice that this is happening.

Have a good one!

Plugin Support Aashil
(@lihsaa)

4 months ago

Hello @tanohex

Thank you for your feedback. As per discussion within our teams, We will be making our plugin compatible with various cache plugins and release documentation regarding caching configuration. We have already added this to our roadmap.

Thank you.

Plugin Support Aashil
(@lihsaa)

3 months, 1 week ago

Caching compatibility with the Litespeed cache already include in our roadmap. Docs released for other caching configurations.

Marking as resolved.