Hello @kvnhnf
Can you provide the stack trace of the fatal error. I haven’t come across any similar reports. Can you provide screenshots or a video of your experience?
Thread Starter
KVNHNF
(@kvnhnf)
This is the message I get when I activate woopayments and go to email customizer:
- Message Uncaught WCPay\Exceptions\API_Exception: Error: Could not process the account. in /home/customer/www/finelovedolls.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php:2009 Stack trace: #0 /home/customer/www/finelovedolls.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(1835): WC_Payments_API_Client->check_response_for_errors(Array) #1 /home/customer/www/finelovedolls.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(1265): WC_Payments_API_Client->request(Array, ‘payment_methods…’, ‘GET’) #2 /home/customer/www/finelovedolls.com/public_html/wp-content/plugins/woocommerce-payments/includes/payment-methods/class-upe-payment-gateway.php(1121): WC_Payments_API_Client->get_payment_method(”) #3 /home/customer/www/finelovedolls.com/public_html/wp-includes/class-wp-hook.php(312): WCPay\Payment_Methods\UPE_Payment_Gateway->set_payme
- File /home/customer/www/finelovedolls.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php
Thread Starter
KVNHNF
(@kvnhnf)
I tried previous versions but the issue is the same it used to work together, but I am yet to find which version it was
Hello @kvnhnf
I apologize for the delay in response. The stack trace doesn’t indicate a problem with the email designer plugin. The error is just from the WooCommerce Payments. Please, follow the steps in Kadence’s troubleshooting article, including clearing your cache and checking for plugin conflicts. Can you let us know if the customizer is visible when you use the troubleshooting plugin to disable WooCommerce Payments?
