Compatibility issues causing a mess.

  • Resolved mvincik

    (@mvincik)


    3 years, 11 months ago

    Hello,

    We have an issues on a clients site that uses AfterPay and Klaviyo. The problem is that these two plugins conflict as they are anonymously using WooCommerce Hooks. The outcome is no matter is the customers pay through AfterPay or PayPal, they are able to check out just fine but then get an abandon cart email. As you can imagine, this is causing serious problems because customers think that the client didn’t get the order and then call to ask them what the deal is. This happens randomly too. I think it has to do with the signup form on the checkout. If a customers checks to signup to the Klaviyo mailing list from the checkout then they get an abandoned cart email after they have already paid.

    Please let us know if you can assist.

    • This topic was modified 3 years, 11 months ago by mvincik.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author klaviyo

    (@klaviyo)

    3 years, 11 months ago

    Hey @mvincik we would be happy to take a look. As we will need to have some info on the account would you mind creating a support ticket with this information (and account info) by following these instructions here: https://help.klaviyo.com/hc/en-us/articles/115001002272-How-to-Contact-Support

    Thanks!

    Thread Starter mvincik

    (@mvincik)

    3 years, 11 months ago

    Yes, what is happening is that your plugin is actually not checking to see if the order is complete before sending out the abandoned cart email. So that is the problem. It’s not a conflict. Please check your code again and release an update. For now, we have unloaded your scripts from woocommerce with the following:

    remove_action( ‘wp_loaded’, ‘wck_rebuild_cart’,10);
    remove_action(‘woocommerce_after_checkout_billing_form’,’kl_checkbox_custom_checkout_field’,10);

    Thank you.

    Plugin Author klaviyo

    (@klaviyo)

    3 years, 11 months ago

    Hi @mvincik

    Thanks so much for following up. The logic utilized to send an Abandoned Cart email is contained in Klaviyo’s Flows feature within Klaviyo and not the plugin . This would indicate that your Klaviyo account is not receiving the Placed Order events as expected. We’ll be happy to troubleshoot this further. If you were able to reach out to our Support Team can you please provide me with the ticket number?

    Best,
    Klaviyo

    Plugin Author klaviyo

    (@klaviyo)

    3 years, 11 months ago

    Hi @mvincik

    Since we haven’t heard from you I’m going to mark this topic as resolved. Please don’t hesitate to reach back out if you continue to encounter this issue. As mentioned, the best way for us to troubleshoot this would be for you to submit a ticket with our Support Team and then provide the ticket number here.

    Best,
    Klaviyo

Viewing 4 replies - 1 through 4 (of 4 total)
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