Support » Plugin: BuddyPress for LearnDash » Company still going?

  • Resolved Plan9



    I have sent 3 pre-sales messages to you using the contact form on your site and received no answer in almost 2 weeks. I was interested in buying your social learner theme but if your company is no longer operating I guess that’s not a great idea.

    The page I need help with: [log in to see the link]

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  • Plugin Author BuddyBoss


    Hi Plan9,

    Thanks for letting us know about this.

    We’ve made some changes to our forms earlier this week, which caused the pre-sales option on the contact page to stop sending notifications to our Zendesk setup.

    I apologize for the inconvenience caused!

    And, no we’re not ignoring your requests.
    However, if you say 2 weeks, that’s another story, because we should have received your message and responded to it.

    If you’ve tried sending a custom development project request, that’s the only method that doesn’t guarantee a response (aside from the automated one), because our custom development teams can sometimes be tied up with existing projects.

    As for the company, we’re alive and strong! 🙂

    Tom Chedd.
    Co-founder, CEO at BuddyBoss

    Hi Tom

    Good to know, although I didn’t get a response – and it wasn’t a development request.

    Perhaps you can answer my question here?

    Page load speed of your social learner theme demo is slow:

    Presumably the slow speed I am seeing is because you are hosted in the US (I’m in the UK) and for the demo you are not using a CDN?

    Plugin Author BuddyBoss


    We can most probably do a better job at optimizing our demo for speed.

    But the demos are structured a bit differently. They’re created on the fly, and they’re wrapped into another iframe that allows you to switch between desktop/mobile view…which also slows down the loading of the page you see.

    But that won’t be the case on your site. Also, you’re able to optimize it even more. You can find a free ebook in our blog, about optimizing your BuddyPress site for speed. If not, just ask our support for a copy.

    Please send any other questions through our new ticket forms or pre-sales form to ensure a timely response.


Viewing 4 replies - 1 through 4 (of 4 total)
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