Company name field not included in order details

  • Resolved magneetjeswinkel

    (@magneetjeswinkel)


    8 months, 1 week ago

    Good day!

    I just came across a possible bug in the latest version of the WooCommerce plugin.

    The ‘company name’ field is not included in the order and is therefore not mentioned in the order and the invoice.

    Can you help me see what the problem could be?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
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  • Plugin Support omarfpg a11n

    (@omarfpg)

    8 months ago

    Hi @magneetjeswinkel,

    Thank you for the additional details! I replicated the steps you’ve taken, used the checkout block and company field as required, and used the option to Use the same address for billing:

    Direct link to the image: https://snipboard.io/oFsgH6.jpg

    However, I wasn’t able to replicate the results, as I still got the company name showing up in both the Billing and Shipping addresses:

    Direct link to the image: https://snipboard.io/Z4LyFC.jpg

    Some quick questions before proceeding, what are your WooCommerce, WordPress, theme and PHP versions? Which payment gateway plugin are you using and which version is it as well? Is everything up to date? Have you tried testing this with one of the WooCommerce core payment options by any chance?

    The more info we have, the closer we’ll be to figuring this one out!

    Cheers!
    -OP

    Thread Starter magneetjeswinkel

    (@magneetjeswinkel)

    8 months ago

    Hi all,

    Thank you for all the effort you have put into trying to figure out the problem. But alas, I give up.

    I have now tried everything, from changing themes, with and without disabling all plugins, reinstalling WooCommerce, Change PHP version, and again doing the tests above, but nothing helps.

    I hope at some point there will be an update that will fix this problem, but for now it has cost me too much time with no resolution in sight.

    I may have to choose a different platform, but without someone really looking under the hood, it probably won’t work.

    (Disappointed, I’ve been working with WooCommerce for ten years, but I’ve never seen this before.)

    Greetz, Hans

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    8 months ago

    Hello magneetjeswinkel

    Thank you for your reply.

    I understand your frustration and how your time is spent on resolving this issue.
    Before we call quits, I encourage you to share your site’s System Status Report.

    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    This might provide better insights into the issue.
    Looking forward to your response. 🙂

    Best regards.

    Thread Starter magneetjeswinkel

    (@magneetjeswinkel)

    8 months ago

    Hi Zubair,

    Thanks for your reply! I will do that. -> https://gist.github.com/magneetjeswinkel/5ef09ce46f07557ccb18109390d4e133

    Many thanks!

    Plugin Support omarfpg a11n

    (@omarfpg)

    8 months ago

    Hi @magneetjeswinkel

    Thank you for the additional details. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter magneetjeswinkel

    (@magneetjeswinkel)

    7 months, 4 weeks ago

    Hi Omar,

    Thanks a lot! I will do that.

    Greetz, Hans

Viewing 6 replies - 16 through 21 (of 21 total)
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