communication problem and inability to renew the key for Auto Update rates

The plugin is good, but the support service is hopeless and simply stupid, and there seems to be no way to renew the Auto Update Rates key. The plugin worked well and had the advantage of being compatible with many others I use. The problem arose when I wanted to extend the key for Auto Update Rates, because the one I had had expired. Any decent company that provides such solutions wants the customer to simply purchase this functionality, so extending the key should be a one-click process. In this case, that’s not the case. How to update the key is not described anywhere. Support inquiries regarding this matter were unanswered. The information on their website is misleading. I thought I was ordering a key extension, but it turned out their system had sold me another unnecessary license for the same plugin, which I tried to return, but they didn’t even respond to my refund request. The newly purchased plugin had the same expiration date as the previous key, so I couldn’t use it as a new one. Through trial and error, I ordered an additional six months of support, which they offer with every license purchased, but this support doesn’t work either. It’s a complete nightmare. How can someone be so stupid that they have a good product and yet so poorly implement customer service and subscription renewals for certain features?

• This topic was modified 2 months, 3 weeks ago by jarwu.