Title: Commons Issues and Fixes
Last modified: July 10, 2020

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# Commons Issues and Fixes

 *  [SkyVerge](https://wordpress.org/support/users/skyverge/)
 * (@skyverge)
 * [6 years ago](https://wordpress.org/support/topic/commons-issues-and-fixes/)
 * Hello all!
 * As you may have seen by now, we at SkyVerge recently took over the development
   and support of the Facebook for WooCommerce plugin. Our initial goal was to fix
   as many of the most common problems that we could without refactoring large parts
   of the plugin. This also involved adding some additional features that we saw
   many merchants requesting!
 * We realize there’s still work to be done, and our team is working together with
   Facebook to bring even more features, better performance, and resolve any issues
   you may be facing with the plugin.
 * There are some common issues that can be solved already, however! To help you
   get your issue resolved more quickly, please review these common issues and solutions.
 * Thanks so much!
 * SkyVerge Support Team.
 * ——————————————–
 * **Q. Products are not displayed on my shop after creating a shop manually in 
   Facebook!**
    A. To verify that your shop was setup manually in Facebook, you 
   will need to login to your [Catalog Manager](https://facebook.com/products). 
   The naming convention of the catalog is usually a good giveaway (though they 
   can be renamed!). By default, if the shop was setup from Facebook, it will have
   the name “_Products for <shopname>_“, as you can [see in this example](https://cloud.skyver.ge/z8uxkEmQ)
   for my SkyVergian Style shop. When done through the plugin, this creates its 
   own catalog with the name “_<shopname> – WooCommerce_“.
 * The solution here is to [change the catalog linked to the shop](https://www.google.com/url?q=https://www.facebook.com/business/help/392873888087058?id%3D725943027795860&sa=D&ust=1588677688303000&usg=AFQjCNHsWXhsLwmscJV3MzTDP4O08eEzSw).
 * **Q. Products are not displayed on my shop when no price is set in WooCommerce!**
   
   A. Make sure you set a price for all products you wish to sync to your shop. 
   This can be done through the regular product price field or through the Facebook
   tab > Facebook price field, which would allow a price to be used for Facebook
   only.
 * **Q. Virtual products are not displayed on my shop!**
    A. Virtual products are
   not allowed as part of [Facebook’s e-commerce policy](https://www.facebook.com/policies/commerce),
   and therefore can’t be shown on your Facebook shop.
 * **Q. I cannot select the pixel I want to use through the plugin setup window!**
   
   A. At this time, only _Personal Ad Account_ pixels can be selected through the
   plugin setup window, pixels created through Business Manager will not be available.
 * **Q. I tried to open the setup window with the Manage Connection button, and 
   instead the popup window displays “Sorry, this content is not available right
   now”!**
    A. When the plugin has been configured previously, it will save a merchant_settings_id
   in your WooCommerce database so that you can re-open the setup at any time to
   show your previously selected options. If you lose access to the account that
   configured the plugin, or Facebook invalidates the account or merchant settings
   configuration, this message will be displayed.
 * We’ve been in touch with Facebook directly who have logged an issue on their 
   side, though there is a fix in the short term. You will need database access 
   in order to remove some stored options in the database. The following options
   should be removed:
    - wc_facebook_product_catalog_id
    - wc_facebook_external_merchant_settings_id
    - wc_facebook_feed_id
 * With the options deleted, you can then navigate back to the Facebook for WooCommerce
   plugin settings page (**WooCommerce** > **Settings** > **Integration** > **Facebook
   for WooCommerce**) and try again.
 * **Q. When opening the setup window, I see the title “_Facebook for Magento_” 
   or the shop details are not loaded correctly, with “_undefined products_” synced.**
   
   A. We’ve seen quite a few merchants encounter this issue and in almost all cases
   this was due to an issue with the browser. Most merchants were running the latest
   Firefox release with the **Facebook Container** plugin.
 * We would recommend temporarily running the setup wizard from a separate browser,
   or private/incognito browser window to avoid ad-blockers that may prevent the
   Facebook scripts from loading correctly.

The topic ‘Commons Issues and Fixes’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 0 replies
 * 13 participants
 * Last reply from: [SkyVerge](https://wordpress.org/support/users/skyverge/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/commons-issues-and-fixes/)
 * Status: not a support question