Thread Starter
hegau
(@hegau)
Good evening,
Due to a technical error related to your plugin, I have to delete my commerce account on Facebook. I registered the account via the plugin, but I don’t have the function for classic deletion or deactivation.
The error is: Instagram estimates my domain as invalid or unverified, although the Facebook shop works without a problem. So I can’t do an Instagram shop.
How to solve this problem? Or delete Commerce account.
Hi there @hegau
Thank you for reaching out about this. From what I gather, the event code is detected on the site at http://hegau-onlineshop.de, but the pixel has not activated for this event, so no information was sent to Meta, as showcased in the screenshot linked here. Furthermore, Instagram estimates my domain as invalid or unverified, although the Facebook shop works without a problem.
Could you share a screenshot of the screen at Marketing > Facebook > Connection, please?
https://snipboard.io/ is a good (online) tool of choice for sharing it here.
Kindly note that, as the getting started documentation warns, in the yellow box (direct link to it here):
Please leave “Instagram Shopping unchecked.
Furthermore, kindly note that at the moment Instagram shopping support is not available. You can use Instagram Shopping extension if you need users to checkout from Instagram. Feel free to learn more via this link to the related documentation.
I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.
Thread Starter
hegau
(@hegau)
I’m really disappointed with the plugin, it has so many bugs. Now the connection to Facebook doesn’t work at all. I press get connect but popus window is blank
Hi @hegau
I am sorry to hear that you are experiencing issues with the plugin and currently, you are unable to connect to your Facebook shop, correct?
As a first step, please make sure that you are using the latest version of the plugin by going to Plugins > Installed Plugins.
If yes, can you please try to disconnect and connect your connection under Marketing > Facebook > Connection and see if this resolves the issue?
Thread Starter
hegau
(@hegau)
Ich möchte nicht Produkten löschen, sondern Commerce Konto. Commerce Konto wurde über Facebook für WooCommerce Plugin erstellt, somit lässt es nicht über Facebook löschen.
Thread Starter
hegau
(@hegau)
Marketing > Facebook > Connection its work
Plugins-Facebook-Configuration-Get Started dont work, its blank
Hi @hegau
Detected language: German
I do not want to delete products, but the Commerce account. The Commerce account was created via Facebook for the WooCommerce plugin, so it cannot be deleted through Facebook.
If I understand you correctly, you would like to delete your Commerce account, correct?
If yes, to unlink a Facebook page that is linked to a Commerce account, you need to unlink it first from the catalog used within the Commerce account:
- Go to your Business Settings on Facebook, and choose the Business Manager previously selected for the Facebook for WooCommerce.
- Under Data Sources, click on the catalog that was selected before during the plugin’s connection onboarding process, and click Remove to remove it, this will delete the catalog contents (please be aware of this). Then the page won’t be associated with this catalog anymore.
- Under Accounts, now select the page you want to remove from your Business Manager, click Remove, to remove it.
I hope this helps point you in the right direction! But if I’ve overlooked something or didn’t fully grasp your question, please don’t hesitate to let me know. Please feel free to share more information about your end goal, so that we can assist you more effectively.
If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
Hi @hegau
Plugins-Facebook-Configuration-Get Started dont work, its blank
For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and Facebook for WooCommerce plugins are enabled, try to repeat the steps again and see if this works?
Otherwise, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.
If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Thanks!
Thread Starter
hegau
(@hegau)
Falls ich jetzt einen neuen Katalog erstelle, bekomme ich auch neue Kommerz-Konto?
Thread Starter
hegau
(@hegau)
Hello @hegau,
If I create a new catalog now, will I also get a new commercial account?
I’m not sure if I fully understand what you’re trying to achieve, do you want to create a new catalog while keeping the same account?
If so, you can try disconnecting your Facebook account and choosing another catalogue in the configuration process:
Link to image: https://d.pr/i/hu7mTC
Hope this helps!
Thread Starter
hegau
(@hegau)
Problem ist gelöst. Danke
You’re very welcome, @hegau! 😃
I will mark the thread as solved. If you have a few minutes, we’d love it if you could leave us a review: https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/
Cheers!
