[resolved] Comments Stopped Working and Receiving Blank Emails (2 posts)

  1. goldferris
    Posted 3 years ago #

    I have a weird thing that started happening today.

    First, I updated the Sharebar and another plugin (can't remember the name of the second because I've since deleted both in my troubleshooting attempts.)

    I added some Google Plus code to the header and function files.

    Now, after all that (so you think it would be related), comments have stopped working on my blog, http://www.makeupfiles.com/. When you try to comment on a post, it never shows up. Not on the page or in the comments section of admin. Not as spam. Then I receive the comment emails, but now they are blank. They look like this:

    New comment on your post "Nails of the Day: Subtle Adorableness"
    Author :  (IP:  , )
    E-mail :
    URL    :
    Whois  : http://whois.arin.net/rest/ip/

    I looked up this problem on the boards and it appears that plenty of other people have had this problem over the last 5 years, and no one has ever found a solution. Hopefully today will be the day!

    Here are the steps I took to try to solve it:
    - Disabled Sharebar and the other plugin
    - Removed the Google Plus code I'd added earlier
    - Disabled all plugins
    - Deleted Sharebar and the other plugin, just in case
    - Changed my theme to Twenty Twelve and back

    None of that worked. I'm think that it might just be a fluke and that it has nothing to do with the changes I made earlier in the day. Any suggestions?

  2. goldferris
    Posted 3 years ago #

    Well, after much digging, I figured it out on my own: it's because my database had grown too big and was larger than my web host allowed. Here's a website with instructions:

    INSERT command denied to user? Clean up your DB!

    Hopefully this helps other people with this problem.

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