Support » Fixing WordPress » Comments sent directly to Trash

  • Just like the title says, I have comments that are going directly to Trash. Some are from new people commenting, others are from people who have previously been approved to comment without moderation. The approved people are using the same email address they’ve used in the past.

    I’m self-hosted.

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  • Please could you confirm if you are using a plugin (e.g. Akismet) for comment filtering?

    Thread Starter mnlghtrose

    (@mnlghtrose)

    Yes, Askimet is installed and activated and updated. It’s rare that a comment is sent to spam.

    Thank you for confirming. The best step would be to reach out to Askimet on the contact page using the ‘I think Akismet is catching my comments by mistake’. You could then specify about Trash catching your genuine commenters.

    Hope this gets sorted for you!

Viewing 3 replies - 1 through 3 (of 3 total)
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