Hi there! I’m Skyler, one of the members of the Livefyre team.
Were you able to get your comment import to go through after posting this? It’s true that the plugin has default functionality to help with comment imports, but exceptionally large comment libraries can sometimes “time out” during the process.
If that’s the case for you still, try reaching out to support[at]livefyre[dot]com any time — it’s possible the Support staff can assist with completing the comments import manually.
Hope this helps clarify, and thanks for reaching out!
(@jeromesm)
9 years, 2 months ago
Hello,
I have the problem of wordpress comments not importing.
They have successfully imported on the other multisite subsites, http://www.belowtheriver.co.uk, and http://www.gasholder.london. However, on the biggest site, http://www.kentishtowner.co.uk, the comments are not imported.
On the livefyre admin panel within wordpress, I did the import process, and it does say “all systems go”. There are no exceptions (the circle is green not yellow), and the “posts” and “pages” boxes are ticked on the RHS.
Comments are also visible within the wordpress admin panel, in the standard manner, but as the livefyre system overrides the comments box, these are not visible on the page.
The Livefyre account username is kentishtowner@gmail.com
Can you help me get the comments working please? Thanks so much in advance!
https://wordpress.org/plugins/livefyre-comments/