• Resolved terry789

    (@terry789)


    Hello,

    texts entered during “edit” video are not retained.
    After completing it and then returning to the video, the comment has disappeared, any idea why?

    WP Current version: 6.4.1
    Gallery version 2.1.5
    Theme – Content Popup
    Description Options – show

    • This topic was modified 1 year ago by terry789.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello, dear terry789.

    Thank You. Now our team will try to solve your problem. Please wait for our reply.

    We are always happy to hear from you and solve all problems. We will develop the plugin with you. For us, the most important thing is that the plugin should be used by the developers themselves.

    Thank you very much.

    Plugin Author totalsoft

    (@totalsoft)

    Hello, dear terry789.

    Thank you for contacting us and reporting your problem.

    Edit our gallery file public\popup_partials\tsvg-cp-video-gallery_popup.php. Find code in line 736.

    jQuery(this).find(‘.tsvg-cp-block-desc-‘).html()

    Please edit the code and write like this.

    tsvgParagraph = jQuery(this).find(‘.tsvg-cp-block-desc-‘).attr(‘data-tsvg-show’) == ‘true’ ? jQuery(this).find(‘.tsvg-cp-block-desc-‘).html() : ” ,

    Everything needs to be changed. After that save the gallery file.

    Thread Starter terry789

    (@terry789)

    Hello @totalsoft

    I have updated to version 2.1.6 and saw that the file has been adjusted to your previous response. However, no results.

    Maybe this will help too;

    Under (styles) description options they are not adjustable, as under Title Options, font size, color, etc.
    Only show on or off

    Plugin Author totalsoft

    (@totalsoft)

    Dear terry789.

    We currently have these features available. But we will try to add it in the next versions.

    Thread Starter terry789

    (@terry789)

    Okay, then we’ll wait for that.

    But I guess you understand that the text still disappears!

    Thanks

    Plugin Author totalsoft

    (@totalsoft)

    In 2.1.6 version problem solved. Please update the plugins.

    Thread Starter terry789

    (@terry789)

    No, the issue is not resolved in 2.1.6 version – Unfortunately

    Thread Starter terry789

    (@terry789)

    Hello @totalsoft

    Any news on this?

    Version 2.1.6 did NOT solve the problem.

    Maybe it also has something to do with this:

    Under (styles) description options they are not adjustable, as under Title Options, font size, color, etc.
    Only show on or off

    Thanks

    Plugin Author totalsoft

    (@totalsoft)

    Dear terry789

    Yyou can change the description parameters in Fields by choosing an interesting video for you and change the parameters using the WordPress editor

    screenshotscreenshot

    I will inform our developers about your request, we will implement these parameters in a future updates

    Thread Starter terry789

    (@terry789)

    Hello @totalsoft

    See red text in image: https://snipboard.io/4oEpki.jpg

    And then only the standard text from the example remains, see image:
    https://snipboard.io/2t9G3d.jpg

    So no, it still doesn’t work

    • This reply was modified 1 year ago by terry789.
    Plugin Author totalsoft

    (@totalsoft)

    We are testing. It works for us. Can you please deactivate the plugins and change the color or size of the fonts?

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘comments next to video disappear’ is closed to new replies.