Support » Plugin: Jetpack by WordPress.com » Comments are temporarily unavailable?

  • Resolved kerriqueen

    (@kerriqueen)


    My readers have informed me that whenever they try to post a comment on my blog, it says that the service is temporary unavailable. I went to do a test comment and it says the same for me. I am using Jetpack’s comment system. This has been an issue for 24-hours.

    https://wordpress.org/plugins/jetpack/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Jeff Chandler

    (@jeffr0)

    Volunteer Moderator and Voice of WP

    Are you using Dreamhost to host your site?

    kerriqueen

    (@kerriqueen)

    Yes I am using DreamHost.

    Jeff Chandler

    (@jeffr0)

    Volunteer Moderator and Voice of WP

    Ok. Comments should be working fine now. This post explains what happened.

    The Combination Of Jetpack and Dreamhost Security Settings Lead To Lost Comments

    Mika Epstein

    (@ipstenu-dh)

    If you’re still having this, please open a ticket and tell us it’s a jetpack issue.

    We THOUGHT we rebooted everything who had the problem (forcing the new, fixed, rules down, but clearly we missed a couple). Sorry about that. I need a nap :/

    kerriqueen

    (@kerriqueen)

    Thank you for your help! The issue is resolved. 🙂

    vitorhugo

    (@vitorhugo)

    I guess jetpack has the same issue with Bluehost as well… Even when I have a logger user, the system doesn’t recognized.

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    vitorhugo, do you still have this issue? If so, have you asked Bluehost for assistance?

    vitorhugo

    (@vitorhugo)

    @richardmtl: I opened a ticket asking if they change something…

    I did try a “clean run” (basic theme and no plugins, except jetpack). The issue is same, for me, an endless “Submitting Comment…” and the comment is lost.

    Waiting for the reply

    vitorhugo

    (@vitorhugo)

    Well, bluehost replied. But… in between occurs the jetpack security issue. And they didn’t respond what I asked.

    But, in the middle as this looked a little deeper in my installation (the comments apparently are working now) and I guess some issue with my security plugin and a blocked xmlrpc in .htaccess file (I think).

    Anyway, now is working! I guess.

Viewing 9 replies - 1 through 9 (of 9 total)
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