I installed the plugin Comment Email Responder and proceeded to customize the email reply.
However when I tested it (logging out of my own account, leaving a test comment using another email, then logging back in to reply), the email format was still the same as how it used to be ever since I installed the original Comment Reply Notification plugin years ago.
I've tried installing, deleting, and reinstalling the plugin but to no avail. I even tried editing the CSS for this but it still didn't work.
Is it the plugin, or a setting in my blog? I'd really appreciate your inputs! Thanks!