Title: Comment Reply Last modified: November 13, 2017 --- # Comment Reply * Resolved [Arturo](https://wordpress.org/support/users/soportelec/) * (@soportelec) * [8 years, 4 months ago](https://wordpress.org/support/topic/comment-reply-2/) * Hi! * I have recently began to see an issue with Comment Reply notification. Here is the scenario: 1) User A plublishes a post 2) User B comments on that post (New Comment is sent only to author) 3) User A receives notification of new comment 4) User A replies to comment. * Here is the issue: User B receives reply notification but User A receives New Comment notification also. why? Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [8 years, 4 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9676630) * Hi [@soportelec](https://wordpress.org/support/users/soportelec/), Thanks for your message. * Have you tried ticking the checkbox that says ‘Do not send this Notification to the User that triggered it’ on the ‘New Comment / Awaiting Moderation’ notification? * Thanks, Jack * Thread Starter [Arturo](https://wordpress.org/support/users/soportelec/) * (@soportelec) * [8 years, 4 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9679650) * Hi! * I am using it for a custom post type, in this case LearnDash Essays Comments. I tried to change the trigger to New Comment / Awaiting Moderation’ notification but then when a comment is made to an LearnDash Essay, it is not being sent. * In the custom post type trigger, there is no ‘Do not send this Notification to the User that triggered it’ option. * Can this be added is some custom code to the plugin? * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [8 years, 4 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9680376) * Hi [@soportelec](https://wordpress.org/support/users/soportelec/), * Can you send me a screenshot of the notification screen after you’ve picked ‘ LearnDash Essays Comments’ from the available list and saved the notification? * Thanks, Jack * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [8 years, 4 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9706561) * Closing due to inactivity. If you need further help with this, please feel free to re-open this thread. * Thread Starter [Arturo](https://wordpress.org/support/users/soportelec/) * (@soportelec) * [8 years, 4 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9744376) * Hi! I am very sorry for the late reply. Here is the screenshot requested. [Screenshot New Comment for LearnDash Essay](https://imgur.com/a/gA9z5) * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [8 years, 4 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9747570) * Hi [@soportelec](https://wordpress.org/support/users/soportelec/), Let me do some investigating and see if this is working correctly. * Thanks, Jack * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [8 years, 4 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9763908) * Hi [@soportelec](https://wordpress.org/support/users/soportelec/), How do you approve the comments in LearnDash? Do they show under Comments in the WP Admin Sidebar? * Thanks, Jack * Thread Starter [Arturo](https://wordpress.org/support/users/soportelec/) * (@soportelec) * [8 years, 3 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9769645) * Hi! * Comments are approved by default, automatically. Yes they appear under Comments in WP Admin * Plugin Author [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * (@voltronik) * [8 years, 3 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9770264) * Hi [@soportelec](https://wordpress.org/support/users/soportelec/), Thanks for your message. * Because of LearnDash being a premium plugin and not one I can easily or readily test, I’m going to have to close this ticket for now. I’ve made a note of your issue and I will take another look in the future, when the opportunity arrises. I’m not sure why LearnDash would be preventing new comment notifications but it could be so that they can replace it with their own notifications within their plugin instead and this is causing a conflict with BNFW. You may have some luck by contacting the LearnDash authors directly regarding this. * Sorry I can’t be of more help at the moment. * Thanks, Jack Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Comment Reply’ is closed to new replies. * ![](https://ps.w.org/bnfw/assets/icon.svg?rev=2531573) * [Customize WordPress Emails and Alerts - Better Notifications for WP](https://wordpress.org/plugins/bnfw/) * [Frequently Asked Questions](https://wordpress.org/plugins/bnfw/#faq) * [Support Threads](https://wordpress.org/support/plugin/bnfw/) * [Active Topics](https://wordpress.org/support/plugin/bnfw/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bnfw/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bnfw/reviews/) * 9 replies * 2 participants * Last reply from: [Jack – BNFW](https://wordpress.org/support/users/voltronik/) * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/comment-reply-2/#post-9770264) * Status: resolved