Support » Plugins and Hacks » Comments - wpDiscuz » Comment notifications Not Working

  • When a person makes a comment and asks to be notified of replies to their comment or any other comment they never receive a notification. The user does receive an email to confirm their subscription, but never receives notifications of replies to their comments or other comments on the post.

    I have tested this numerous times but it simply doesn’t work.

    I have a read that a few other people have experienced this. Is there a fix?

    I am running Genesis 2.4.2 with WP 4.7.

    • This topic was modified 2 weeks, 1 day ago by  lixation.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor gVectors Team

    (@gvectors-team)


    I’m really sorry but this kind of problems can’t be fixed on support forums, it’s impossible to detect why your website doesn’t send emails. So we recommend to attentively read this posts and find the issue yourself. This problem has dozens of reasons. In most cases plugin user (website admin) doesn’t test it properly or doesn’t know some important things.

    1. Before reporting this issue on support forums please make sure your server email sender works well. Make sure you got emails from your WordPress (on registration or on other cases…).

    2. Some hosting services, or some Antispam plugins try to cache emails and those are not being sent immediately. You should wait 1-30 min (e.g.: on some GoDaddy hosting plans you receive emails in 45 min).

    3. If you’re using GMail Fetch services, go to Gmail Settings > Accounts and Import and click on “Check mail now” link to load all new comments from website email server.

    4. First email is the Subscription Confirmation Email, you should click on confirmation link and confirm your subscription to certain post/comment. If you don’t get Subscription confirmation email and don’t confirm it you’ll not get future comments. Sometimes the confirmation email go to spam-box and user don’t check it. You should check in spam-box as well.

    5. Test it as real as possible. You should use new IP, new emails and new accounts. The best way to ask your fiend to post a comment with Subscription and Subscription Confirmation. Then reply him.

    6. Make sure you don’t reply to your comment if you test your subscription notifications.

    7. There are three subscription options:

    — Top Subscription Bar:
    —– Notify of new follow-up comments
    —– Notify of new replies to my comments
    — In comment form:
    —– Notify of new replies to this comment

    Make sure you test correct subscription option. If you subscribed to certain comment you’ll not received email notification for other comments.

    8. If you have Antispam or Subscription plugins please deactivate those before checking.

    9. Also this may be installation issue. You should check WordPress database tables and make sure this table exists:

    _wc_comments_subscription

    lixation

    (@lixation)


    Thank you for the detailed reply.

    I found the problem. I wasn’t receiving the subscribe email; it was going to junk. This may be happening to others too. I had no idea that a subscribe email was sent. Also, the email isn’t very clear that people need to subscribe; I suspect most people don’t read it.

    Is there a way to automatically subscribe people once they have entered their email? They can then choose to unsubscribe when they receive a reply.

    Also, is there a way to turn the capture off? Some people are reporting that they enter the code correctly numerous times and it still doesn’t work.

    Thank you.

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