Title: Comment notifications don’t work
Last modified: January 3, 2019

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# Comment notifications don’t work

 *  Resolved [FolioVision](https://wordpress.org/support/users/foliovision/)
 * (@foliovision)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/comment-notifications-dont-work/)
 * Hello Sayan,
 * when some user posts a comment using his Facebook profile there is a WP Ajax 
   call which triggers the ufc_comment_create_ajax_request_handler() function. In
   that function there is a HTTP call to URL like [https://graph.facebook.com/https://site.com/2018/12/post-slug/](https://graph.facebook.com/https://site.com/2018/12/post-slug/)
   and that fails on our website with this response:
 *     ```
       {"error":{"message":"Application request limit reached","type":"ThrottlingException","is_transient":true,"code":4,"fbtrace_id":"..."}}
       ```
   
 * And then the email notification is not sent.
 * We had to tweak the plugin to disable that API call for now, but it would be 
   better if the plugin would use the proper API token perhaps to avoid these throttling
   issues.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Sayan Datta](https://wordpress.org/support/users/infosatech/)
 * (@infosatech)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/comment-notifications-dont-work/#post-11050996)
 * Hi, sorry for the inconvenience. Could you please tell me the API version ([http://prntscr.com/m2vz61](http://prntscr.com/m2vz61))
   of your Facebook app? It will be more easy to investigate this issue.
 * Thanks
 *  Plugin Author [Sayan Datta](https://wordpress.org/support/users/infosatech/)
 * (@infosatech)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/comment-notifications-dont-work/#post-11055447)
 * Hi [@foliovision](https://wordpress.org/support/users/foliovision/), I have already
   implemented a fix and released a new version. Please update your plugin and check
   it out.
 * Thanks!
 *  Thread Starter [FolioVision](https://wordpress.org/support/users/foliovision/)
 * (@foliovision)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/comment-notifications-dont-work/#post-11072831)
 * Hello Sayan,
 * thank you, I see it asks for access token now. We will try it out.
 * The version is 3.2 by the way.
 * Thanks,
    Martin
 *  Plugin Author [Sayan Datta](https://wordpress.org/support/users/infosatech/)
 * (@infosatech)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/comment-notifications-dont-work/#post-11079462)
 * Hi [@foliovision](https://wordpress.org/support/users/foliovision/)
 * Please let me know if the problem still exists. Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Comment notifications don’t work’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/ultimate-facebook-comments_bc6359.
   svg)
 * [Ultimate Social Comments - Email Notification & Lazy Load](https://wordpress.org/plugins/ultimate-facebook-comments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-facebook-comments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-facebook-comments/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-facebook-comments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-facebook-comments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-facebook-comments/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Sayan Datta](https://wordpress.org/support/users/infosatech/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/comment-notifications-dont-work/#post-11079462)
 * Status: resolved