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[resolved] Comment Notification Has Stopped Working (26 posts)

  1. zephyrhillblog
    Member
    Posted 8 months ago #

    I've received an email notification for years now whenever a new comment is submitted, whether it needs approval or not.

    This past week, I stopped getting emails, but I'm still getting comments. This happened out of nowhere.

    I haven't updated anything, added plugins or changed any settings, nor has my ISP provider. My email address in the control panel is the same on ALL settings. I've tried the plugin thing (deactivate/reactivate) and that did nothing.

    Any ideas? What would cause WordPress to suddenly stop emailing me?

  2. Evan Herman
    Member
    Posted 8 months ago #

    Make sure your emails aren't being marked as spam. If you're getting lots of emails coming from your site, it could look like spam to your email client. I don't think WordPress would just stop emailing, unless a setting on your server has changed or something.

  3. zephyrhillblog
    Member
    Posted 8 months ago #

    As soon as they mysteriously went missing, I started checking my spam folder. Nothing there. And I'm getting other notifications from WordPress just fine, for instance password retrieval and stuff like that.

    I have seen threads about this issue before but there never seems to be a satisfactory solution. And now it's happened to me.

    I'm hoping that one day the mystery will be solved!

  4. zephyrhillblog
    Member
    Posted 8 months ago #

    Here's what it is also doing - asking me to moderate comments for people who comment regularly. Even though I have the boxed unchecked for that setting. Again, this feature worked fine a week ago; now I'm having to manually approve my friends' comments all over again.

    These 2 issues must be related but I can't figure out how or why.

  5. Evan Herman
    Member
    Posted 8 months ago #

    hmmm, yea I haven't seen that issue or ran into it myself. I have seen others facing similar issues but like you mention, there is never one single solution that resolves it.

    Hopefully someone with some experience in the commenting area can chime in and help out!

  6. esmi
    Forum Moderator
    Posted 8 months ago #

    Do you receive other emails from your WordPress site - such as new user notifications?

  7. zephyrhillblog
    Member
    Posted 8 months ago #

    Yes, I am receiving all other notifications from WordPress just fine.

  8. zephyrhillblog
    Member
    Posted 8 months ago #

    Is there a way you can look at a recent comment and actually confirm that WP sent the notification to my email provider so they can check on their end?

  9. esmi
    Forum Moderator
    Posted 8 months ago #

    Sorry - no. We have no access to your site here and WordPress does not incorporate that level of logging. Have you asked your hosts if they have implemented any new filters on their SMTP server recently?

  10. zephyrhillblog
    Member
    Posted 8 months ago #

    I did check with my host. Nothing has changed. No new filters or anything, and WordPress has always been whitelisted.

    There is no way for WP engineering to verify an email was sent?

    Can you at least give me the email address that notifications should come to so I can have my host check to see if it made it to the server?

  11. zephyrhillblog
    Member
    Posted 8 months ago #

    Type - "the email address that notifications should come FROM"

  12. zephyrhillblog
    Member
    Posted 8 months ago #

    Is there anything at all WordPress can do for me on this issue? I'm still not getting notification of new comments, yet all other WP notifications come to me just fine.

    This is a serious problem because I'm now having to manually check in multiple times a day to search for new comments or comments requiring approval and it's a time suck.

  13. Julian Fox (greataussiepie)
    Member
    Posted 8 months ago #

    one possible band-aid solution might be to install Jetpack, and then install and use the WordPress mobile app. this will at least help with clicking approve on comments u know are ok less tedious than going to a desktop.

    This sounds to me like there could be an issue with wp-cron. I had a similar issue with a plugin called Subscriptions, certain things were not kicking off and emails wernt being sent, and in some case the wrong email being sent. not sure exactly how the support at WooThemes fixed it but they did mention it had something to do with wp-cron

    To peak into your wp-cron job list, get a plugin called WP Crontrol

  14. zephyrhillblog
    Member
    Posted 8 months ago #

    I've actually had Jetpack for a few years now and it's always worked well.
    This is the first I've heard of WP Cron, but I'll look at the plugin page.

    This is a really frustrating issue because I've read nearly every thread on this in the WP forums and there seems to be no diagnosis OR solution. Basically, should I just forget about ever receiving email notifications again?

  15. Julian Fox (greataussiepie)
    Member
    Posted 8 months ago #

    If you have eliminated the possibility of a plugin conflicting with WordPress email notifications, perhaps it would be a good idea to re-install the core files of WordPress and see if that works, if u haven't tried that already. (this wont hurt or delete anything, it just does a fresh install of the core files without touching your stuff)

    Go to Dashboard > Updates and on this page click 'Re-install now'.

    The next thing i would try is using a plugin to fix the problem. You could try using a email notifications plugin that uses imap or smtp or phpmail, these are different methods for sending email, using a different method may or may not solve your problem. a quick example of such a plugin is WP Mail SMTP I am sure there are others.

  16. Julian Fox (greataussiepie)
    Member
    Posted 8 months ago #

    you did mention that this suddenly happened. and that you have not updated or changed anything.

    If you still have pending updates to perform, it would be a good idea to do a backup and then update all plugins, themes and WordPress. (WordPress should update automatically, but plugins and themes need you to click update)

    Do you have anything that needs updating? it should have a red circle with a number indicating how many updates you have.

  17. zephyrhillblog
    Member
    Posted 8 months ago #

    I have the newest version of WordPress and the only things that need updating are:

    1. Genesis theme
    2. my Simple Share buttons plugin.

    I'll update both now, and see if that does anything.

  18. zephyrhillblog
    Member
    Posted 8 months ago #

    Ok, all updates and the reinstall are done.

    Would you do me a favor and go leave a comment on my site and I'll see if I get an email? Here's a random post
    http://www.zephyrhillblog.com/2014/07/how-to-recycle-and-reuse-k-cups/

  19. Julian Fox (greataussiepie)
    Member
    Posted 8 months ago #

    Cool.

    I just left a comment, any luck?

  20. Julian Fox (greataussiepie)
    Member
    Posted 8 months ago #

    I should warn you that it is possible to damage your WordPress if you make a mistake with that plugin WP Cron so please be careful :) don't delete anything just take a look. Ask any questions if u have em :)

  21. zephyrhillblog
    Member
    Posted 8 months ago #

    No luck. No notification, I see 6 new comments in my Dashboard but not one email all day...... Darn!

  22. Julian Fox (greataussiepie)
    Member
    Posted 8 months ago #

    @zephyrhillblog I have been playing around with comments on one of my sites over the last day, and i discovered that I had two user accounts, and 1 of them was the author of some of my pages and posts, when those pages were commented on i did not get an email because the notification goes to the page/post author (which in my case ended up being a user account i created ages ago and never used again).

    This took me a few minutes to figure out, and i thought hopefully this might be helpful to you, but now as a read over the thread again i can see you most likely don't have multiple authors because this came out of no where.

    To fix this problem for me, i went into the pages section, selected all the pages and did a bulk edit and changed the author to me, now i get notifications for all pages and not just some pages.

    on the slim chance this is the problem, i hope this helps.

  23. zephyrhillblog
    Member
    Posted 8 months ago #

    You're right, Julian. I just have my one user account, always have.

    But guess what? Out of the blue this morning I started getting emails from WordPress for new comments.

    Hadn't changed or done a thing. It's still a mystery! But I'm glad email notification is back. Maybe it was a WordPress glitch??

  24. Julian Fox (greataussiepie)
    Member
    Posted 8 months ago #

    Far out that is so strange, quite possibly could have been a WordPress glitch. im glad to hear its all working again :)

    I really love the WordPress iphone app for managing comments, i wish it supported custom post types so plugin developers could connect their plugins to the WordPress app through jetpack. that way i could manage wp-events manager from my iphone.

  25. zephyrhillblog
    Member
    Posted 8 months ago #

    I agree, that would be fantastic!

    Will close out this thread, even though I did not figure out the solution to this problem.

    Julian, it sure was nice of you to hang in there with me until the end!

  26. Julian Fox (greataussiepie)
    Member
    Posted 8 months ago #

    No worries zephyrhillblog :)

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