Title: Comment Notification Email
Last modified: September 28, 2016

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# Comment Notification Email

 *  [jennjoanne](https://wordpress.org/support/users/jennjoanne/)
 * (@jennjoanne)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/comment-notification-email-3/)
 * For the last week we have not been receiving emails when we have a new comment
   on our blog. So I deactivated all of our plugins, tested a comment and it still
   didn’t work. Any insight on which direction to go now?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Tanveer Sure](https://wordpress.org/support/users/tsure/)
 * (@tsure)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/comment-notification-email-3/#post-8229094)
 * Hi [@jennjoanne](https://wordpress.org/support/users/jennjoanne/),
 * In order to investigate could you please respond to the following questions:
 * 1. What has changed since last week ?
    2. Have you done any update? 3. Have you
   confirmed your “spam” folder doesn’t have the email 4. Have you made sure your
   inbox has not run out of space? 5. Where are you hosted? 6. Have you contacted
   the hosting provider and asked them to see if there is any error in the log files
   on the server?
 *  Thread Starter [jennjoanne](https://wordpress.org/support/users/jennjoanne/)
 * (@jennjoanne)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/comment-notification-email-3/#post-8229110)
 * I haven’t updated anything since – 9/12 – Updated Optin Forms. I keep a log of
   what plugins I update and that was the last one. I’ve been scouring the forums
   and keep seeing people comment about problems with WP-SpamShield. So I just went
   in and deactivated it and NOW IT’S WORKING! Ironically I tried deactivating that
   same plugin a few hours ago AND I also deactivated it before that when I deactivated
   all of my plugins. Go figure.
 * But thank YOU for your reponse!
 * I have another question, but if you don’t know the answer then no worries – Will
   Akismet, which I have, do the same thing that WP-SpamShield did?
 *  [redsand](https://wordpress.org/support/users/redsand/)
 * (@redsand)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/comment-notification-email-3/#post-8229142)
 * Hi jennjoanne,
 * I’m the developer of WP-SpamShield, and I’ll be happy to help. You mentioned 
   seeing some forum threads where users had issues, but it’s actually pretty rare
   for users to have an issue like that. We do a ton of testing to make sure we 
   can minimize issues. If you look at the forum threads, 100% of those issues are
   resolved.
 * If something happens like the issue you mentioned, it’s likely a conflict. We
   can help you fix it though. All you need to do is [submit a support request](http://www.redsandmarketing.com/plugins/wp-spamshield/support/),
   and we’ll be happy to help you get things squared away. We have some handy resources
   available for users to check when they have issues, such as the [Troubleshooting Guide](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/)
   and [FAQs](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/). Let 
   us know if we can help.
 * – Scott

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Comment Notification Email’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [redsand](https://wordpress.org/support/users/redsand/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/comment-notification-email-3/#post-8229142)
 * Status: not resolved

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