Support » Plugin: rtMedia for WordPress, BuddyPress and bbPress » Comment media is duplicated in original post

  • Resolved gmbyrom

    (@gmbyrom)


    Hi all, I’m having trouble with rtMedia comments as follows:
    – User posts in Buddypress group, with or without media attached
    – Any user comments on the post, with media attached
    – Media appears on the comment as it should
    – After a page refresh, however, the comment media appears as part of the original post as well as the comment – sometimes more than once.

    I’m running WordPress 5.1.1, rtMedia 4.5.4, Buddypress 4.2.0 and the TwentySeventeen theme.
    I haven’t updated to rtMedia 4.5.6 as it seems to break the Masonry view for me, but the same issue occurs with it.
    How can I stop this happening?
    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Krupa

    (@krupajnanda)

    Hi there,

    Sorry for the inconvenience you faced regarding comment issue with the previous version rtMedia. We have fixed the duplicate comment issue along with other fixes in our latest release.

    You may check the fix on our demo site as well before you actually update the plugins on your set up.

    Please visit this link – https://demo.rtmedia.io/

    Username – demo
    Password – demo

    If you have any further query, please feel free to open a new ticket on our support channel – https://rtmedia.io/support/

    Thanks,

    Krupa Nanda

Viewing 1 replies (of 1 total)
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