Support » Plugin: Comment Mail » Comment Mail (Pro edition) : fine but can do better, for the best!

  • Fine plugin indeed with plenty options, well-documented within its interface, thanks!
    But few things missing like :
    – Where to upload the translated .mo file (here : ~/wp-content/languages/plugins/), which should be named [comment-mail-xx_XX.mo], not [comment-mail-pro-xx_XX] as included [comment-mail-pro.pot] file might suggest it…
    – No html input field option, with short-code tags, available to make formatting much, much easier for mail notifications templates (need to dig into HTML-PHP embedded “templates” files…).
    And last but not least :
    – Support far too slow (1-week wait once…) and too minimal, especially for a paid version!

    Great builders behind this product, thanks again, good luck with improvements (and a bit more attention to users please)!

    P.-S. (indirectly concerning Comment Mail Pro )
    – When WordPress option “Comment must be manually approved” is on and if plugin Postman-SMTP (v. 1.7.2) is active, no new comment notification mails were sent and received (or few hours later, in some rare cases), whatever parameters set on both parties. Removing Postman-SMTP and using option “SMTP Server Integration” on Comment Mail (Pro version only) solved the problem.

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  • Plugin Author Raam Dev

    (@raamdev)

    @philippe-pierre Thank you very much for the review and the great feedback! This is a new project for us so we appreciate the patience while we work on polishing things!

    I’ve opened a GitHub issue to look into and fix the issue with Postman-SMTP; see https://github.com/websharks/comment-mail/issues/271

    Also, we have a KB Article that we’re drafting to help explain where translation files should go; I’ve added a link to your post above to that KB Article draft so that we can answer the question about where to put translation files for the Pro version.

    Regarding shortcode tags and simplified email template modification: Have you seen the Simple templates, or were you looking at the Advanced templates? The Simple templates do indeed have shortcodes and even a simplified conditional system to make the templates quite easy to edit (see screenshot here: https://cloudup.com/c6bfvfW8Bji). The Advanced templates allow you to dig into the PHP and HTML and get very fine control over the templates, but the Simple templates are what are enabled by default.

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