Comment counter problem

  • Resolved anthony750

    (@anthony750)


    3 years, 10 months ago

    Good morning, sir,

    Following the new version of the extension (Thanks for your excellent work), a small bug appeared on our 2nd site.

    Under the comment entry form a counter appears on the page (example : LIEN WEBSITE ) there are 2 comments but it is displayed 16 comments. I emptied the cache of the site … and nothing works.

    Have you had this problem also on other sites ?

    Thank you for your understanding

    Yours sincerely,

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support gVectors Support

    (@gvectorssupport)

    3 years, 10 months ago

    Hi @anthony750,

    Please execute this SQL in Hosting Service cPanel > phpMyAdmin database manager, navigate to SQL Tab. If your WordPress table prefix is not wp_ replace all wp_ prefixes in this code to your database table prefixes, if they are wp_ just use it as is:

    UPDATE wp_posts p SET p.comment_count = (SELECT COUNT(*) FROM wp_comments c WHERE c.comment_post_ID = p.ID AND c.comment_approved = 1)

    Thread Starter anthony750

    (@anthony750)

    3 years, 10 months ago

    Good morning, sir,

    I don’t understand it and it’s really very complicated for me.

    I don’t understand that on the airavis.net platform works correctly but not on the maghreb.airavis.net platform.

    Cordially,

    Thread Starter anthony750

    (@anthony750)

    3 years, 10 months ago

    Hello,

    I did not get any feedback from you, neither by email, nor on the forum. and the problem of the counter on the site WEBSITE still persists.

    Can you try to fix it if I give you access to the CPANEL?

    Waiting for your return,

    Yours sincerely,

    Plugin Author gVectors Team

    (@gvectors-team)

    3 years, 10 months ago

    Hi @anthony750,
    It’s not necessary to provide cpanel access. Just let us know what email address you’ve contacted to and what is your email subject.

    • This reply was modified 3 years, 10 months ago by gVectors Team.
    Thread Starter anthony750

    (@anthony750)

    3 years, 10 months ago

    Hello,

    Yes we sent a mail on May 25th at 15H05 with the subject “WPDISCUZ Help Request” but we don’t talk about this problem in the mail, we saw it afterwards.

    Sincerely,

    Plugin Author gVectors Team

    (@gvectors-team)

    3 years, 10 months ago

    Hi @anthony750,
    I’m sorry, but we can’t find it. Could you please resend it?

    Thread Starter anthony750

    (@anthony750)

    3 years, 9 months ago

    Hello,

    I forwarded the email to you today at 6:19 pm;

    In the email I did not put the problem of the counter of the notices on the site airAvis Maghreb.

    Waiting for your return,

    Yours sincerely,

    • This reply was modified 3 years, 9 months ago by anthony750.
    Thread Starter anthony750

    (@anthony750)

    3 years, 9 months ago

    Hello,

    The problem persists and no response from you on the forum or by email.

    We have 2 customer review platforms and therefore the comment extension is very important to us.

    Would it be possible to have a return by mail but also a help concerning the problem of meter on the site airAvis Maghreb.

    Waiting for your return,

    Yours sincerely,

    Plugin Support gVectors Support

    (@gvectorssupport)

    3 years, 9 months ago

    Please leave the email subject here to allow us to easily find it.

    Thread Starter anthony750

    (@anthony750)

    3 years, 9 months ago

    Hello,

    Here is the subject of the email in French I just saw it ” Request help WPDISCUZ – Demande aide WPDISCUZ”.

    Awaiting your return,

    Yours sincerely,

    • This reply was modified 3 years, 9 months ago by anthony750.
    Plugin Support gVectors Support

    (@gvectorssupport)

    3 years, 9 months ago

    Hi @anthony750,

    You have been answered via email.

Viewing 11 replies - 1 through 11 (of 11 total)
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