Support » Plugin: Jetpack by WordPress.com » Comment area size (height)

  • I use Jetpack’s comment feature.

    After the upgrade to version 5.0, the comment form started to work not properly in “Chrome”. In IE, it works without problem.

    When I read an article on my blog, the area assigned to the comment form is already enlarged before I click the textarea of the comment form(so while the comment form is still minimized). Usually it was expanded only after I clicked the textarea. This makes blog’s comment area look spacious unnecessarily making marginal space.

    I’ve monitored mine and others’ blogs using Jetpack’s comment and found this happens to other blogs too in the same manner. Thus I guess the settings related to my blog hosting is not the problem here.

    However, this does not happen all the time. This happens somewhat randomly. I want to know why this happens and solve it.

    Thanks.

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Contributor Brandon Kraft

    (@kraftbj)

    Happiness Engineer

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    I don’t have an immediate answer on what would cause this — I would suspect possibly some type of JavaScript issue, perhaps between Jetpack and other code running on your site, but not really sure.

    Thanks!

    hongjiho

    (@hongjiho)

    Thanks for your response, Brandon.

    My blog URL is
    http://hongjiho.com

    My theme or plugins I use can be the problem,
    but I suspect something that changed for Jetpack 5.0 causes this because:

    – When I tested with Jetpack 4.9, the issue did not occur(I test with WordPress 4.8).
    – A blog using Jetpack 5.0 (http://proinlab.com) shows the same issue.
    – Another blog using Jetpack 4.8 (https://www.alphafactory.co.kr/) shows no issue.
    – This happens on IE 11 and Chrome. MS Edge is fine.

    To make my explanation clear, I captured screenshots.
    https://flic.kr/p/VE7Rtg (Comment in v4.9)
    https://flic.kr/p/VE7RP6 (Comment in v5.0, red box is the issue)

    Thanks again!

    Plugin Contributor lamday

    (@lamdayap)

    Sorry about the delay in getting back to you. Can you let me know what version of TwentyFifteen you are using for both sites?

    I was able to replicate the problem on 2 out of 3 of my test sites. The issue seems to be that the comment section isn’t resizing to the smaller Jetpack comment form, and it’s still displaying the default height set by theme. I’m going to have to ask for more assistance from my colleagues on this. Please bear with us while we investigate.

    Hi Iamday,

    My blog(http://hongjiho.com)’s theme is not TwentyFifteen, but Omega v1.3.0 made by ThemeHall(https://themehall.com/).

    The other blogs I mentioned above are not mine. I just randomly found some WordPress blogs using Jetpack’s comment feature.

    Thanks Iamday. I’ll be waiting for your response.

    Plugin Contributor lamday

    (@lamdayap)

    Hey, thanks for clarifying that and sending through your links. I just saw another thread come up with a similar issue:

    https://wordpress.org/support/topic/blank-space-under-the-comments-box/

    I’m going to gather as much information as possible and then post this up on our GitHub repo for our developers to investigate

    I think too that the writer of the thread is talking about exactly the same issue.
    I will be waiting for an update.

    Thanks Iamday.

    • This reply was modified 4 months, 3 weeks ago by  hongjiho.
    Plugin Contributor lamday

    (@lamdayap)

    Thanks. I’ll keep you updated. We’re still looking into the issue.

    tycooko

    (@tycooko)

    So? What’s up?

    tycooko

    (@tycooko)

    I don’t know why, but I seem unable to post a comment on here.

    Oh, my bad. Now I see the first comment.

    • This reply was modified 4 months ago by  tycooko.
    Plugin Contributor lamday

    (@lamdayap)

    Hi @tycooko – Unfortunately there’s no updates yet as they’re still looking into it. I’ll be sure to write back as we make progress.

    @lamday That would be nice.

    I’m also running into this issue with a custom made WordPress template on:
    – Win10 / Chrome 59.0.3071.115
    – Win10 / Chrome 60.0.3112.90

    But not on:
    – Win10 / Firefox 46.0.1
    – Win10 / Firefox 47.0.1
    – Win10 / IE 11
    – Win10 / Edge 40.15063.0.0
    – Win10 / Opera 46.0.2597.57

    A colleague found the following workaround for Chrome users:

    …if you go to the end of your comment and hit “tab”, you should jump to the next boxes and see the “post comment” button again.

    Plugin Contributor lamday

    (@lamdayap)

    Hey all – We have a fix ready for our next release. Please keep an eye out for the next Jetpack update.

    Cheers,
    Lam

    Plugin Contributor lamday

    (@lamdayap)

    Hey all – We have a fix ready for our next release. Please keep an eye out for the next Jetpack update.

    Cheers,
    Lam

    Plugin Contributor lamday

    (@lamdayap)

    Edit: duplicate

    • This reply was modified 1 month, 2 weeks ago by  lamday.
Viewing 15 replies - 1 through 15 (of 22 total)
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