Support » Themes and Templates » comfy theme: featured images not showing….

  • hi guys

    You might say go and ask the developers and company who has sold this to you, but not getting any help from there, many other users are asking for help, but no reply from support.

    Here is my issue:
    I need some help with the issue of the image:
    this is my website:

    when you go to this website you can’t see the images under ‘Featured Stories’, on the top, you can see the number ‘1’ and ‘2’ but no images shown.

    I am using this image:

    I have used the custom field ‘Featured’ in the post that I have created, in the past I had made the posts and the images were showing, but recently its not. Even if I make the old posts as featured, the images are not showing up.

    The only thing different I have done is that I have updated my WP to 3.2.1 so I wonder if thats done anything?

    I hope I can get some help from here.

    Please help out asap.

    Thank you so much.

Viewing 15 replies - 1 through 15 (of 55 total)
  • Hi Guys
    Is there anyone in who can HELP?????



    Are you sure that your theme works with custom fields for the featured posts? Most themes nowadays work with a featured category. Did you try creating a featured category and adding it to some of your posts?
    Also, don’t forget to set a Featured image in the post editing window to all your posts.

    Let me know if that helps.

    Thank God,

    Hi Marventus

    yes, the theme does work with the featured posts because I have used it in the past, it stopped working after the update of the WP to 3.2.1

    I do have a category called FEATURED and I have added it to it.

    yeah the address is there for the FEATURED IMAGE, as mentioned before it used to work fine until I did the update for WP, which I regret now.

    thanks for your help

    Ok. I took a look at your problem.
    The Bad News:
    The theme slideshow on the version I had access to (3.1) is basically broken. It seems the folks over at Deluxe Themes used to resort to custom fields to retrieve the images for the featured posts. Later on, they updated their slider to work with a featured category, but they did not update the php code that should be retrieving the correct image path (i.e., the src attribute of the image tags).

    The Good News:
    This is totally fixable. To do so, open up the file templates/index.featured.php locally in a text editor, look for this code (on line 17):

    <a href="<?php the_permalink(); ?>"><img src="<?php echo get_post_meta($post->ID, 'featured', true); ?>" alt="<?php the_title(); ?>" title="<?php the_title(); ?>" width="662" height="230" /></a>

    and replace it with this one:

    <?php $feat_image_url = wp_get_attachment_url( get_post_thumbnail_id($post->ID) ); ?>
    <a href="<?php the_permalink(); ?>"><img src="<?php echo $feat_image_url?>" alt="<?php the_title(); ?>" title="<?php the_title(); ?>" width="662" height="230" /></a>

    You also need to have a featured image assigned to a post in order for the slideshow to work. Once that is done, turn on your slideshow back on and enjoy your awesomeness, ๐Ÿ™‚

    Oh, BTW, in their site, Deluxe Themes promises support for life for purchasing this theme. If they offered it to you too, and if they are located in the U.S. or Canada, you can file an official complaint at the Better Business Bureau for false advertising and the likes, if indeed they are failing to provide their users with adequate support.

    Hi Marventus

    Thanks so much for your help, I really appreciate your help.

    I did the changes, now the code for index.featured.php looks like this:
    <?php while ($features->have_posts()) : $features->the_post(); ?>
    <div class=”pane”>
    <?php $feat_image_url = wp_get_attachment_url( get_post_thumbnail_id($post->ID) ); ?>“><img src=”<?php echo $feat_image_url?>” alt=”<?php the_title(); ?>” title=”<?php the_title(); ?>” width=”662″ height=”230″ />
    <span class=”overlay”></span>

    but there is a bad news, looking at some of the thread of other users at deluxe themes support, i went to DT>General Options>Video Setup>”Selected: NONE (Will disable this font…..”

    Since I didn’t get any help I un ticked the option “Enable the brand new featured slideshow which uses large images.” so that there is not featured stories number without any images.

    I went and did the changes and went back to this settings and enabled the slideshow and turned the video setup to featured and when refresh the website, it only shows that header section and then ONLY the featured module with no image or text shows up, I mean I can email you a snapshot if you can provide me your email address?

    When I un tick the option of FEATURED SLIDESHOW under the general options and refresh the website, I see everything back to normal with no featured items.

    not sure what to do now?

    I really appreciate that you have taken your time to look into this issue for me.

    Select “videos” category

    I did some further testing, and turns out I was wrong about the custom types being an oversight. They are actually quite intentional, since there are two versions of the slideshow that work equally well:
    1. The oold one, which works with a featured category that is selected from the dropdown box Select “featured category”. To turn on the old slider, the “Enable the brand new featured slideshow which uses large images” checkbox needs to be unchecked.
    2. The new one, which works with a “featured” custom field with the full image path as its value. To turn this one on, the “Enable the brand new featured slideshow which uses large images” needs to be checked.

    I guess they did it this way so that users can set very wide images in the slideshow without worrying about how they would look in their thumbnail sizes inside posts and stuff.

    Bottomline, you have three choices:
    1. Use the old slider with a featured category;
    2. Use the new slider with a “featured” custom field. In that case, you would have to undo the changes I suggested in my previous post;
    3. Use the new slider with a featured category, in which case you can keep the changes.

    Here’s a screenshot of what each slider looks like:
    1. Old slider;
    2. New slider.

    Hi Mrventus

    Thanks for the researched, what I did was undo the changes, go back to the general options and then ENABLED the FEATURED SLIDESHOW,

    Like you have mentioned above, the featured custom field has the full url of its value because it has the thumb value too, which you can see on the main, page.

    I am back to where I had started, the slides does not show the images.

    Even though the new slider uses a custom field to retrieve the image url, it also needs a “featured category” to retrieve the posts in question, so you also have to specify a featured category in “Select featured category”.
    Also, how are you going about adding your custom fields? They are set from the post editing window. If you can’t see the custom field option set, click on the “Screen Options” at the top of the post editing window, right under where it ways “Howdy, [username]”, and check the “Custom Field” checkbox along with any other ones you desire. You should then be able to see the option set fine.
    Once you do, click on “New”, and enter “featured” under “Name” and the full path to the image for that post under “Value”. You will have to do that for every post you wish to display in the slideshow.
    Here is a screenshot of how to do it.
    After doing that, your slider should work as expected.

    Hi Marventus

    I have been doing exactly what you have mentioned above, so below are the screenshots of those things, but still the slider not working.


    Custom field used:

    Screen shot:

    Hi Marventus

    Sorry, I missed the SELECT FEATURED CATEGORY screen shot, which is:

    you know the custom field used:
    you can see that the thumb in the custom field is working fine because on the website the thumbnail can bee seen.


    Ok, I see.
    What I find confusing, and possibly a sign that you might be missing smth, is that it is not just the image that is not being displayed in your slideshow, since the title, excerpt and number of comments should also be showing up, and they are not.
    Check out my test site. I set it up to use the new slider (with custom fields). The first post has a custom field “featured” set to it, but posts 2 and 3 do not. However, even though there is no image for these posts (2 and 3), the other information is being displayed regardless.
    Also, I was thinking that perhaps when I had you edit the templates/index.featured.php file, you did not restore it back to its original version. Just in case, make sure lines 16 to 24 of that file match the following ones to the letter:

    <?php while ($features->have_posts()) : $features->the_post(); ?>
    <div class="pane">
    <a href="<?php the_permalink(); ?>"><img src="<?php echo get_post_meta($post->ID, 'featured', true); ?>" alt="<?php the_title(); ?>" title="<?php the_title(); ?>" width="662" height="230" /></a>
    <span class="overlay"></span>
    <a href="<?php the_permalink(); ?>" class="title"><?php the_title(); ?> ยป</a>
    <a href="<?php the_permalink(); ?>" class="info"><?php echo substr(get_the_excerpt(),0,120).'...'; ?></a>
    <a href="<?php the_permalink(); ?>#comments" class="comment"><?php comments_number('0','1','%'); ?></a>
    <?php endwhile; ?>

    The image path you are entering for the custom field is correct, since I can see the image fine.
    Are you clicking on “Update”or “Save” in the Post Editing window after adding the custom fields and categories to your posts

    Hi Marventus

    Yes you are right, thats what I believe it shoudl do too.

    I just copied the above code back to the index.featured.php file this time i went to the admin of WP and through editor i changed it.

    anything else we can do?

    thanks for your help, really appreciate it.

    Yes, I am clicking on update, and even I tried to do a new post with the same address, etc, it still didn’t show anything……

    Can I ask, which version did you use for the test website you have done? v3 or v4?

Viewing 15 replies - 1 through 15 (of 55 total)
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