Support » Plugin: WooCommerce » Combine WooCommerce Customer note Email and Processing order

  • Resolved akberovr

    (@akberovr)


    Hello Everyone !

    I’m trying to send emails customers after they placed an order.
    But if user placed an order with the additional notes inside there two emails going to be send to user. One for order detail and other notifying the comment that user put. Is there a way I can send them as one complete email?
    I mean put the order note value below the order details email?

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  • Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    But if user placed an order with the additional notes inside there two emails going to be send to user. One for order detail and other notifying the comment that user put. Is there a way I can send them as one complete email?

    I tested this on my sandbox site and as a customer, only received one email.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

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