colors and texts can’t be changed

  • Resolved s.wini

    (@swini-1)


    2 months, 3 weeks ago

    I can’t change colors and texts. The new color/text preview is shown, but not saved. I deactivated all other plugins for testing and switched to WP Standard theme – but no change – saving is impossible. Any odea what else I can try?

    Greets sabine

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter s.wini

    (@swini-1)

    2 months, 3 weeks ago

    Migrating the zipped prime mover website file to my testserver (and restoring it there) showed, the problem is resolved on Strato Servers…

    https://sabinewittmann.de/Kunden_WP/agenturwenzel/

    It’s probably a server issue …but help is appreciated…cause I can’t force my client to change the hosting package.

    • This reply was modified 2 months, 3 weeks ago by s.wini.
    Plugin Support leonardoiub

    (@leonardotamion)

    2 months, 3 weeks ago

    Hello,

    thanks for your message.

    Unfortunately if it’s a hosting issue you should contact the hosting company to ask why our plugin it’s blocked by them, this way they’ll be able to check if there’s a limitation they can remove.

    From our end we cannot solve the issue if it’s server-side, I’m sorry.

    Thread Starter s.wini

    (@swini-1)

    2 months, 3 weeks ago

    ok thanks – but strange, both sites are on the same hosting server, same packages…

    Plugin Support leonardoiub

    (@leonardotamion)

    2 months, 3 weeks ago

    Please check in the meantime with the hosting company, since it seems a hosting issue as you explained in your first messages.

    Then if you’ll need more help we’ll be at your disposal.

Viewing 4 replies - 1 through 4 (of 4 total)
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