• Resolved moebody

    (@moebody)


    Hi there,

    we have problems with the widgets on our website. Some of them are not displayed (for example the slider on the homepage) and in general the widgets cannot be edited in the customizer.

    Can you help us in this matter?

    Thanks a lot in advance,

    Moritz

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @moebody,

    Thanks for reaching us,

    It would be better if you can share the screenshots or screen-recording of any error message you have received on your widgets pages. While checking from the site everything looks fine. So if you can provide the screenshot, it would be easier for us to inspect the exact issue and provide an appropriate solution.

    Regards

    Dear sir
    I am using color mag, i am seeing an error of custom_html.
    also I could not upload the AdSense code, in the widget area, please support and guide me with any article or tutorial videos.
    my domain is https://myincomerelaxation.com
    Thanks
    Best regards

    Thread Starter moebody

    (@moebody)

    Hi @barsha04,

    thank you for your answer!

    I have copied some screenshots into a google-doc: https://docs.google.com/document/d/1vAKJn0xysivh55smt-iSciJTN_dK-HMDaXAJqtp-nAA/edit?usp=sharing

    The problem is, as mentionend before, that it is not possible to edit the widgets in the customizer, and the sliders on the homepage (both on top and at the bottom of the site) disappeared somehow, and I don’t know why.

    I hope the screenshots help.

    Thank you in advance!

    Best regards,
    Moritz

    Hi @moebody,

    I suspect one of the plugins you’re using might be causing the problem, so please try deactivating all the plugins one by one and check if the problem resolves.

    Let me know if this helps you or not and I will get back to you.

    Regards

    Thread Starter moebody

    (@moebody)

    Hi @barsha04,

    it worked, thank you very much!

    Best regards,
    Moritz

    Hi @moebody,

    Glad it has been solved. Let me know of any queries and I will be back.

    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Color Mag: Problem with Widgets’ is closed to new replies.